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Cannot download most recent update

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Hi, I'm trying to eliminate the "given URI is empty" error, so I tried to download latest update.
The install bar goes to the end; then second bar goes to end, then backs up all the way and it says install was interrupted; try again. Tried 3 times; same problem. What to do?

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I assume you mean "install" not "download. In Windows 7 press the Windows Key and type in %temp% and press enter. Delete all the files you can, and then try the install again.

Jack,

YOu might be better off exporting your backup settings, uninstalling Plus Pack (if applicable) then 2012, installing the update (first 2012, then Plus Pack), reimporting your settings.
Some users find it advisable to start new backup chains when you change the build number.

If you delete the temp files, it's advisable, although not always necessary, to reboot.

James F wrote:

I assume you mean "install" not "download. In Windows 7 press the Windows Key and type in %temp% and press enter. Delete all the files you can, and then try the install again.

You can download the update manually or have ati do it automatically. how are you currently set up? In any event, if you manually download, uninstall all the Acronis and then reinstall, as Pat advises, that usually works, especially if you use msconfig first:

http://netsquirrel.com/msconfig/

Thanks for the tips, but they didn't work. I had to uninstall the program and re-install - which gave me the latest version, which solved the problem.

I find the easiest and surest method for updates is, export tasks settings, uninstall, install newest version, import task settings..

Just to avoid probs, I will use msconfig before and after doing any of this.

http://netsquirrel.com/msconfig/