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Cannot install Plus Pack

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Hi,

I just purchased the Plus pack. Prior to installing the pack, I updated to ATI 2010 build 6053. But still, when trying to install the Plus pack, the installation interrupts, telling me that I need to have ATI 2010 build 6029 installed.

What am I missing?

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Probably another programming snafu. The PP wasn't taken into consideration when build 6053 was made. I'll bet if you go back to 6029 you will be able to install the PP.

Is 6029 downloadable somewhere?

Not that I know of since it has been superceded by 6053. But if you use the Live Chat feature on the Acronis web site and explain the situation, they might give you a link for 6029.

Patrick Schönbach wrote:

Hi,

I just purchased the Plus pack. Prior to installing the pack, I updated to ATI 2010 build 6053. But still, when trying to install the Plus pack, the installation interrupts, telling me that I need to have ATI 2010 build 6029 installed.

What am I missing?

It may be a programming snafu or it may be the Plus pack that is directly available for purchase is the wrong one

IF you look at your registered programmes you will see an upgrade to the Plus
Download and try that and see if you get the same problem

I haven't bothered upgrading to 6053 TI and Plus as 6029 works OK for me on my Win 7 system.

Not that I know.

Maybe they're still a bit embarrassed at charging money for this 'extra'.

For instance, basic dynamic disk support was in the original build of TI2010 then taken out in build 6029 when the plus pack was released.

Support had me update my TI 2010 installation to build 6053. Once I updated the Plus Pack installed just fine.

Support takes so ooo long to reply but wonder why they get duplicate tickets.
I have build 5055 ti and have same interrupt error trying to install ti build 6053 so I can THEN INstall ppack.. Anyone "make it work from build 5055??

richg

Hi,
I also first updated to TI 2010 Vers. 6053 and afterwards wanted to install Plus 6053.
Everything seemed to work, but after restart again no Plus-Pack!
I also wrote to support, but no answer since 1 week.

Richi

Hello all,

Please accept our apologies for the delay with the response and for the difficulties you've experienced.

I'll do my best to fix the issue.

Richard Gorish, unfortunately, the oldest build for Acronis Plus Pack is #6029, so it is impossible to install it with Acronis True Image 2010 build #5055.

Richard Hauser, I've contacted the responsible manager and your case will be handled as soon as possible.

Please let me know if you have any further questions.

Thank you.

Hello,
I have just upgraded to TI2010 and could not successfully clone (Win 7 ultimate 64bit.) exact same drives that successfully cloned T2009 (EXCEPT NO PROPORTIONAL ONLY EXACT). I Then purchased Acronis Plus Pack hoping to resove and it will not install on latest TI2010 build 6053. Error after install starts is (THE INSTALLATION WAS INTERRUPTED BEFOR PLUS PACK FOR ACRONIS TRUE IMAGE HOME 2010 COULD BE INSTALLED. YOU NEED TO RESTART THE INSTALLER TO TRY AGAIN.). I have uninstalled TI2010, reinstalled and still cannot install Plus Pack fro Acronis True Image Home 2010!!!!
Where do I go now?
Carl

Hi I just bought the 2010 Plus Pack and I am getting this message when trying to install Plus Pack 2010:

To install Plus Pack for Acronis True Image Home 2010, the following component (english version) must be previously installed:

Acronis True Image 2010 (13.0.4102)

I have the latest Acronis True Image build 7154

Do I have to downgrade my TI version, and if so to what version do I have to downgrade to?

Any help on this would be appreciated

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The versions and build numbers of TI Home and the Pluspack must match one another. Download the latest version of the pluspack from your account at www.Acronis.com.

I looked for the latest download of plus pack 2010 and I do not see a latest version to download, can you point me to where it may be?

Thx

Have you registered the serial number of your TI Home 2010 and the serial number of your pluspack? You have to register the serial numbers at the link I posted in order to download updates. https://www.acronis.com/my/index.html

Yes, I registered both products and I do not see an updated build for the Plus Pack

I attatched a screenshot of what I was seeing.

Any more suggestions is much appreciated, I just bought this software this morning and I can't even use it.

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That's because you have purchased the wrong product for the pluspack. You bought Acronis Backup and Security pluspack. You want Acronis True Image Home 2010 Plus Pack. See my attachment. Contact Acronis support http://www.acronis.com/support/index.html and ask if you can exchange it or get a refund. Then download the correct version http://www.acronis.com/homecomputing/products/trueimage/#add-ons.

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