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Cannot make archive split

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I'm trying to archive about 7.6G of music from an NTFS partition, to a split archive, on another NTFS partition of the same hard drive (split is importantfor a later burn to DVDs, as pg 40 of the manual claims can be done).  But it acts like "automatic" and I get one big useless TIB.

Details .... I set the backup options defaults for "fixed size" and chose the "4.7G DVD Drive" from the dropdown.  (I see it modified that to 4.34 GB, I found that discussion elsewhere in the forums and I understand ... that's not the problem).  Problem is the resulting archive is not split, but one giant (useless) TIB.  In other words, it is behaving like "automatic".

Perhaps there is a clue in this additional observation: the "archive splitting" option appears only when looking at the default settings, i.e. it doesn't appear in the list when I try to "set options manually".  (In fact that is the only reason I changed it under "defaults" from auto- to fixed, i.e. I would prefer default automatic and then specify "fixed size" only for certain jobs).

I found the same problem description at "4491: Problems with fixed size splitting", and in fact tried the remedies called for (installed snapin drivers, checkdsk done), but they did not help.

I am using TIH, the about box says "version 11.0 (build 8,101)". 

Thank you for any help or ideas you can toss my way !!!

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One thing I should add: I was trying to put the archive into a "backup locations" place, so I'll try once more but putting it elsewhere. I'm just guessing here, but as I understand "backup locations" is intended for keeping track of a chain (full followed by incrementals or differentials), maybe the product can't keep a chain going unless the original (full) is a single TIB, so it doesn't even try to split (or even offer the choice to split) when you're working in a "backup location". ... I may be on to something ... once I changed the destination to something other than a "backup location", I could see the "archive splitting" option when setting options manually ... now I just have to wait 30 minutes for the job to finish, maybe I'll get lucky. Looks hopeful, as I see it created a "myFileName1" i.e. it appended a "1", hinting it intends to make as many as needed. Well, maybe my soliloquy will be of help to someone else that runs into the same use case.

"RTFM" as they say ... I just found it elsewhere in the manual "A backup destined for a backup location or Acronis Secure Zone cannot be split."  That was the answer.

Just to save you grief down the road, let me add that True Image is not the best program, by far, to back up any kind of data files including music.
It is much better to divide your files manually to fit on the dvd and burn them with your favourite burning software.
There is absolutely no advantage in using True Image and one disadvantage that may cause you to tear your hair out - True Image makes the backup in a proprietary file format (TIB) which ONLY True Image can open.

DwnNDrty wrote:
Just to save you grief down the road, let me add that True Image is not the best program, by far, to back up any kind of data files including music.
It is much better to divide your files manually to fit on the dvd and burn them with your favourite burning software.
There is absolutely no advantage in using True Image and one disadvantage that may cause you to tear your hair out - True Image makes the backup in a proprietary file format (TIB) which ONLY True Image can open.

There are advantages, such as compression, splitting of archive sizes for different media, being able to easily sort and select what is to be backed up - automation of backups, etc. - These things are all valuable - when they are done right, and without flaw. I think that is what you were getting at - is that Acronis is by far not the best program due to its Q&A team missing obvious flaws and a slew of errors users have to hunt through to find what the problem might be - and then hope and pray and sweat as they swear while trying to find an answer to Acronis's lack of vision, lack of self-correction in their design, and lack of reliability. Add that on top of Acronis Q&A team missing so many bugs. I have fired managers for much less than that which gets through in bugs for Acronis.

Why am I here? I don't know, except for the excellent programs are damn expensive.

It's getting so that the best solution is to have a hard drive to dock with and clone that drive and put it in a safe deposit box.