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cannot restore "files"

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File backup made with desk top computer to external hard drive. Purchased second TIH to install on lap top. However, when attempting to restore from external hard drive to lap top no files are displayed. The drive letters will show up after TIH has been running for a long (15-20 minutes) then TIH stops responding. I noted that while TIH was running the CPU was operating at 100%. Oddly this seems to affect just the file backups since if I choose a drive/partition backup to restore TIH appears (I did not complete the restore since the lap top has a different directory structure) to operate as expected.

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