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Cant activate 2013 home and cant get free upgrade for win 8 users

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Hello,

I have a copy of true image 2013 from scan and I cant get it to activate on my windows 8 machine or use the key to get the upgrade which is free for windows 8 users (Sticky post inside this forum). Anyone got any ideas/help?

If it makes a difference I got it free with a HDD purchase from scan. The key was accepted when I registered it into my account so am confused as to why it wont work anywhere else.

Thanks

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This may only apply to "retail" versions of the product purchased on or offline, and not to OEM's. However, you can check directly with customer support to be sure. http://www.acronis.com/en-us/support/contact-us.html