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Can't Activate Product and My Hard Drive Is Making Grinding Noises!

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Mon 10/18/10 ---- I get the "Failed to Run the Task Error Msg", Event code: 0x00000067. When I look up that code the knowledge database help takes me down the path of checking/fixing my credenetials and seems to ASSUME, by the screen shots that are displayed, that I'm working with activated software or can activate the software to address the "credential problem". My problem is more basis than that -- I cant activate the software at all and my hardrive is making grinding noises!! Very frustrating especially when I'm being given the option to pay $9.95 to talk to support for the product not working and searching on my error message and around the knowledge base is proving fruitless!!

Glad to provide additional details .....

Please help!

I have Acronis True Image 2010 PC Backup & Recovery. I have a Dell Lattiude/E6400 running XP.

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