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Can't Activate

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I purchased True Image 2013 Upgrade with the download link valid until 4/25/2013. The old computer "died." I'm trying, without success, to use my previous serial number to activate a new download. The old serial number doesn't work. Is there a solution to this problem? Thanks.

PRSNRS

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At Acronis.com, create a user account and enter the serial # of your licence. It will then allow you to download.