Can't run, update or uninstall TrueImage Home 2010 on Vista (64)

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 0

This is somewhat involved.

1. Installed TrueImage Home 2010 on Vista (64) from the downloaded executable TrueImage2010_s_en.exe
2. Made backup images of the System and Apps partitions without incident
3. Later, noticed that the desktop icon for TrueImage Home had disappeared
4. Went back to the exe and ran the check for updates function
5. Went through update without any issues.
6. Upon completion attempted to run the application from the desktop icon. Receive a dialog that says "Acronis True Image Home is not installed." - terrific.
7. So thinking that the installation must have gotten munged somehow went back to the original executable and attempted to reinstall. Upon clicking on the Install icon I now get a dialog that states: "Installation Incomplete. The installation was interrupted before Acronis True Image Home could be installed. You need to restart the installer to try again.". But now the best part: "Cannot automatically install the following products since their newer versions are already installed. Try to manually uninstall them before installing these older versions."
8. Following the above directions I now attempt to run the uninstaller in Vista from Control Panel -> Programs and Features >> Acronis True Image Home.
9. After clicking on the True Image icon I get a dialog that acknowleges the operation: "Are you sure..."
10. Acknowlege by clicking Yes
11. Then a dialog from Windows Installer that states: "Preparing to remove..." then "Please wait while windows configure Acronis True Image Home" then
12. Nothing. And I mean nothing. I even let it sit overnight thinking that maybe its just taking is good old time.

So, Now what? As I stated at the top I can't run, update or uninstall. I hope that there is a way out of this. Oh, and I looked on the support page and in the forum threads for an issue like this but no help.

lun 11/01/2010 - 17:45
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Contributions: 11
Commentaires: 1342

Hello David,

Please accept our apologies for the delay with the response and for the difficulties you've experienced with Acronis software.

Indeed, most likely something went wrong during the update process. I may suggest you to uninstall Acronis True Image Home 2010 completely by the means of our special Clean Up Utility.

Acronis Clean-Up Utility uses two additional components. Please makes sure that the following components are downloaded and installed in the system:

  • DevCon - command-line utility that is an alternative to the Windows Device Manager. This utility is required to remove Acronis traces from Device Manager. DevCon is included in Windows Vista by default. Read more in Microsoft Knowledge Base Article 311272

If there is no DevCon in the system, you can download it from Microsoft Knowledge Base Article 311272 and place it in Windows\system32. Or you can just run Acronis Clean Up Utility, and it will offer to remove Acronis True Image Backup Archive Explorer manually using the steps described in the article Removing Acronis Backup Archive Explorer.

  • Msizap.exe - command-line utility that performs cleanup operations on the Windows Installer configuration management information. Msizap.exe is a part of Windows Installer CleanUp Utility. This utility is used to remove Acronis True Image Home 2010 configuration information from the system.

If there is no Msizap.exe, then Acronis Clean Up Utility will offer to download Windows Installer CleanUp Utility from the Microsoft website.

  1. After the required components are installed, please download Acronis Clean Up Utility, unpack and run it;
  2. Please choose to delete all Acronis products from the system;
  3. You will be asked to close Windows Explorer instances since this is necessary to remove the tishell.dll and timounter.dll Acronis files, which interact with explorer.exe;
  4. You will be also asked to reboot the system to complete the uninstallation. You can reboot the system later.

After that please download the latest build of the software from your account and install it.

Please let me know if I can assist you further.

Thank you.

mar 26/01/2010 - 12:35
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 3

no thanks to Acronis for providing clear installation instructions:

How to install True Image Home 2010 and optionally the Plus Pack on Windows 7 (x64)

These instructions are based on upgrading to build 6053 for both of the above packages, and your user account has administrative privileges (the UAC does not have to be turned off, but doing so temporarily may help)

1. Start a new folder to collect all the files in one place.

2. Download the devcon.exe file from Microsoft at:
http://support.microsoft.com/kb/311272

3. Running this executable will unzip the files. Change the destination to the new folder in Step 1.

4. Download the Windows Installer CleanUp Utility
http://support.microsoft.com/kb/290301/en-us

5. Right-click on this file and select 'Run as Administrator'; answer UAC prompts as necessary.

6. Open the i386 folder. Copy the devcon.exe file to:
32-bit OS: Windows\System32
64-bit OS: Windows\SysWOW64

7. Log into your account at Acronis if you have not already done so.

8. Download build 6053 (or later - but make sure the build numbers match):
TrueImage2010.6053_s_en.exe (and optionally TrueImage2010PlusPack.6053_s_en.exe)

9: Gather all your license nubmers, if any product was purchased as an upgrade, you will also need the license number from the previous version. I suggest putting all these numbers in one text file.

10. Download true_image_home_cleanup.exe from:
http://kb.acronis.com/sites/default/files/content/2010/01/7533/true_ima…
and extract the executable to your file collection folder.

11. Run true_image_home_cleanup.exe. This will wipe all installed True Image software from your system, including all your current settings and schedules. Reboot.

12. Install True Image Home 2010 - note: build 6053 and later includes the updated 'snapapi' driver. You won't need to separately install the 503 version. Reboot.

13. Make sure the software opens properly. If you are installing the Plus Pack, close True Image and go to the next step, otherwise, re-do your options and recreate your backup schedules. You are done.

14. Install the Plus Pack - again, make sure the build number matches your version of the base software. Reboot.

15. Make sure the software opens properly. Re-do your options and recreate your backup schedules. You are done.

sam 27/03/2010 - 17:09
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 0
Commentaires: 2

The uninstall procedure that was given has thrown my $4,000 computer into an unending reboot loop that even the average computer repair persons have so far not been able to correct.

Thank you very much Acronis!

EV

jeu 07/04/2011 - 03:14
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Contributions: 88
Commentaires: 4769

Hello Evens,

Thank you for your post and welcome to the forum. I will definitely help you with this issue.

I would really appreciate if you could get back to us with additional information that will help us to resolve it.

What OS and what ATIH version were you trying to uninstall? Could you disable the reboot loop the following way and get back to us with the BSOD error message?

Looking forward to your reply and if you need additional help please let me know.

Thank you.

lun 11/04/2011 - 14:06
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 0
Commentaires: 2

Anton Deev

Thank you for the reply. I really wasn't expecting any reply.

OK --- After taking the machine to 3 different shops, my neighbor was able to repair windows and the machine is now working (slowly).

It appears that Acronis10 is no longer installed, so we tried to reinstall it yesterday. When it asked for the serial number, we loaded the only serial number that I have for it. Then it asked for another serial number, the reinstall failed.

We are hoping to be able to restore the computer to it's previous condition using a backup that I had made of the C Drive the day before the crash using Acronis 10.

Please contact us ASAP. I have to get my Protools DAW back up and running soon.

EV

lun 11/04/2011 - 17:26
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Contributions: 172
Commentaires: 11125

Regarding the license.
Return to your Aconis registration page and it will list your software serial numbers which you have registered in the past. Possibly the v10 was an "upgrade" from a prior version so you will need to input the serial numbers from of the old version before inputing the version 10 serial.

However, if you have a backup from before the crash, you can use the user created TI Rescue CD and do the restore from the CD. If you do NOT have such a CD, then again return to your registration page and download the "bootable media" option. Once downloaded, then burn the file as an image onto a blank CD and it becomes an Acronis bootable rescue CD.

lun 11/04/2011 - 23:43
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.