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can't utilize email notification

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Good morning,

For the record I am using a HP 64-bitPavilion p7-1157c AMD A6-3600 APU w/Radeon ™ HD Graphics, 2.10GHz, 8 GBs of Memory, Win 7 Pro SP1, IE 9, Comodo Internet Security Suite, SuperAntiSpyware Pro, Trojan Hunter, Malwarebytes Anti Malware, Spyware Blaster and Windows Defender.

I just updated yesterday to TI13 and TI Plus Pack13 after being notified it was available when I went to backup my main drive to an external drive.

In the past I have always utilized the option of sending an email to myself when any backup feature had been accomplished and this always happened without fail. However, yesterday when I attempted to set up this option I kept falling on my face.

I utilize Comcast email and I used the same information as I had in the past but I kept getting the message that the test mail could not be send.

I tried reading possible causes but it is too much for my 70-year-old brain housing to understand.

Does anyone have any ideas how to get this feature to work?

Thanks and regards,
2harts4ever

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Hi again,
That type message often indicates the internet connection is closed--perhaps via an internal program, etc.
It is entirely possible that one of your six protection programs has the door closed and you will need to add the TrueImage progam to its list of acceptable programs.

You might try disabling as many as possible of these programs and retry the test option.
or, create a new test backup task and test the connection.

Is this failure a new task or an old task being reused with the new update?
For clarification, you should refer to your version as TI 2013 or as TI 2013-6514 rather than T13 which does not exist.

My email internet provider is verizon so my setting for the outgoing is
outgoing.verizon.net
perhaps yours is outgoing.comcast.net
plus your normal comcast user name only and password.

Hi GroverH,

Glad to see you are still here for those in need like myself. Before I tried everything you suggested I figured I would query Comcast and make sure the information (servers and Ports) I was using actually were the right ones.

Well ... to make a long story short ... I noticed for the outgoing setting they used SMTP (notice the all caps) instead of the lower case - smtp. I then tried sending a test email with ythe upper case SMTP from TI 2013 to myself and it worked like a charm.

So ... all is well that ends well.

Thanks and regards,

2harts4ever