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Clicking on Delete button to delete file in the browse window shuts down Acronis 2010 Home

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Product: Acronis True Image 2010 Home build latest (Build # 7046 dated April 1, 2010)

In the browse window for selecting the destination folder during backup, if you click on the delete icon to delete a previous backup on the external hard disk connected through an USB, the program shuts down and reboots. This happened on three different computers I tried to back up. The backup I tried to delete was an old one.

Please help
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Try switching to basic Windows theme, if it still happens reply back here.

Hello all,

Thank you for your messages and thank you very much for your help Peter.

Jay, I will do my best to assist you.

Occasionally we experience such issues using the boot CD and they are usually investigated by us with a Customer's image in our testing lab. We try to reproduce the problem and get useful information from the crash.

If I understood correctly, this happens on 3 different computers but on 1 external USB hard drive. It is very possible there is some issue between your hardware and our software. Does this only occur with that old image, because image contents can also make this happen.

Have you tried moving the backup to a different location?

If you would like to investigate this problem, please contact our Support team and we can arrange to have the image uploaded to our ftp server.

Please let me know if you have additional questions.

Thank you.