"Clone Disk Operation Failed" Acronis True Image HD Revision 5294
I have a Lenovo Ideapad Z580 laptop and I'm trying to install a Crucial M500 solid state drive in it. This requires cloning the existing hard disk to the SS drive. I have used WIndows to creat a system backup of the original hard drive.
The version of Acronis provided with the "cloning kit" shows "Revision 5294" on the disk, but there is no other information about the version of Acronis. Since it was shipped in December 2013 I make the possibly mistaken assumption that it is version 2014.
The problem is that I've run the software multiple times, both with the original hard drive installed in the laptop and the Crucial drive attached via USB, and with the new Crucial hard drive in the machine and the original hard drive attached via USB adapter. In every case I have inserted the Acronis disk in the disk drive and booted the computer so that it is reading from the CD during boot.
Regardless of the configuration, every time I hit the step where cloning is to begin (and click the box to shut down after the cloning operation is completed), the software pauses a few seconds, then a pop-yup box announces "Clone Disk Operation Failed."
I've been playing with this for about 8 hours now and I've run out of things to try. The most promising suggestion I found on this forum was to swap the internal and USB-connected drives, but that hasn't been productive. I registered for an account at the Acronis website, but there is no way to read a serial or license number from the Acronis disk, so I can't register the software.
Help would be appreciated!
The software that has come with your SSD drive is probably the OEM version based on TIH 2009 Although this has been updated for OEM use, many OEMs just add their extras onto it and have never updated anything else. In other words just because the SSD manufacturer has bundled a specialised version of TI with their product they may not have checked to see if it actually works with their most recent products.
Does this version allow you to make an image or will it only clone?
I think you have a driver problem in that the version of Linux used by the version you have doesn't recognise soemthing on your PC.
Some things you can try before buying the full version of TI 2014.
1. Try plugging into a different USB port, preferably one on the rear of the PC.
2. Make sure you have no card readers attached (or in the case of a manufacturer installed one, disable it in the BIOS).
3. Make sure you are not using an external hub, connect the external drive directly to the port.
4. If the BIOS allows, try setting everything to legacy.
If the version of True Image you have allows it, I would make a complete disk image (assuming you have a spare drive) and then restore the image to the SSD.
It took a Chat with Crucial support which upgraded me via phone to Tech 2 support from Crucial, but here's now I got it working:
- Connected new drive and there were two partitions, one unallocated and one with data. At the direction of the tech, I deleted the partition with data, then formatted the drive as one unit.
- Tried the new disk clone operation, but got another failure to clone notice.
- At the tech's direction, opened a CMD prompt and ran chkdsk/r as administrator. This took a little more than an hour.
- Then re-connected the new drive via the USB adapter and ran the Acronis software again. THIS TIME it worked! Must have been something in the disk that the checkdisk program fixed.
Boot now is less than 30 seconds to full function!
Brilliant!
I hadn't really thought a new SSD drive would require sector fixing, or was it your old drive that needed the fix?
The new drive evidently needed the partition with data to be deleted, then the drive needed a basic format. According to the Crucial tech that probably helped, but it didn't allow the cloning to succeed.
The old drive needed the check disk...it didn't show errors, but evidently that was the final step that was needed for the cloning program to succeed.
A note here to say that you should verify that your SSD is aligned, in particular after a clone operation. ATI is smart enough to automatically align the disk, but it is better to verify afterwards.
In case you don't trust the automation, or if your SSD has a different size, the recommended approach, including SSD tweaks are here:
http://forum.acronis.com/forum/38522#comment-120956
Thanks for the heads-up on this. I did some research and confirmed that my drive is aligned. I suspect that the current versions of Acronis are alignment-aware and automatically set things up correctly, but have no way to confirm this. I should note that I was cloning between two drives of same size, so the issues that many report when cloning to a smaller SSD did not apply.
This forum was helpful: http://hardforum.com/showthread.php?t=1693992
And I used AS SSD Benchmark to check the drive and confirm that it is aligned: http://www.filehippo.com/download_asssdbenchmark/
Not to ressurect an old thread, but I thought I'd post and endorse the advice here, since it worked for me today. Running chkdsk /R on source disk allowed me to clone my laptop drive to my new ssd. Thanks guys!
Cloning does not work for a Crucial SSD using Acronis.
I found this blog to be key to solve my problem, for that reason, I wanted to add few extra tips that were important for me to make the system work.
Goal: Replacing my laptop’s hard drive by a SSD
Symptom
When using Acronis’ cloning tool, the software went through the initial phases following the application’s menu: a) clone disk, b) automatic, c) select source, c) select destiny, d) restart…
After restarting the laptop, Acronis’ executable took over (blue screen), it showed the cloning icon for few seconds, then the laptop restarted (regular restart), the disk was not cloned.
I realized that I had two different issues with my settings that were preventing Acronis from working; the first problem was with the SSD, the second with the laptop’s hard drive.
- Settings that needed to be fixed for the SSD
My Crucial SSD was not initialized, this was something shown by Acronis when choosing the destiny, the disk needed to be initialized and formatted using MPG, this video that I found in Youtube was useful to setup my SSD https://www.youtube.com/watch?v=aTIHdrzomuk.
- Check disk (chkdsk/r) needed to be run on the partitions of the laptop’s hard drive (this tip was provided by the originator of this blog)
In Windows 7
-Right click on Start, All Programs, Accessories
-Right click on Command Prompt, Run as Administrator (if you do not run as administrator, the system may not let you use the check disk command).
Once in the command prompt type “ C:” to set your disk to the main partition then type chkdsk/r
You may get a message saying that the command cannot run because the disk is being used by other programs but it would let you schedule the check disk for the next restart, choose that option and restart your laptop. After restarting, the system is going to check your disk; this operation takes several minutes or hours depending upon the size of your disk.
After done with partition C:, do the same with other partitions (i.e. D:) for some of the partitions the check disk command may run immediately, for others you may need to schedule it for the next restart.
I do not think it was relevant to solve the problem but I ran disk clean up and defragmentation for the hard drive previous to the check disk command.
After going through the steps above, I ran Acronis’ cloning tool again, this time my hard drive was successfully cloned.
For the last step, which is just hardware replacement, I found this video from Crucial to be useful (https://www.youtube.com/watch?v=1znGkycMQa4).
Juan, thanks for your post! - I encountered the same problem and your solution worked for me.
Had the same issue as well this afternoon. The simple chkdsk /r did the trick!!
That's funny - I had the same issue, but was using TrueImage 2010 Home (booting off CD) to clone my original drive onto the SSD. After it failed a few times, I went into Windows, deleted all the partitions off the SSD and created a new one, and begun a full format. After half an hour I gave up as it had only reached 5%. So, I assumed it was faulty and requested a replacement from Amazon, which is on its way.
I wonder if I'll have the same issue again. Might just run the chkdsk /r anyway.