Cloned Hard Disk Errors
Hello Everyone, Re: XP Pro SP3, Lenovo Laptop Z60M, 128GB Toshiba Hard Drive, Acronis True Image 11
The machine as received from IBM/Lenovo has worked fine, with a Toshiba hard drive. As a backup, I back up the entire drive to an external hard disk using Acronis v.11, with no errors. When I put a brand new out-of-the-box hard drive in the machine and restore to make certain the backup is an exact image of the original, all seems to be well, including normal boot and access to the Internet, until a few minutes have passed and I get a message from Windows (a blue screen) saying that a serious error has occurred, syslog (102) 1003 and from Service Control Manager event 7001. The message says "Bad_Pool_Header", with a lot of stop codes. A look at the Internet suggests that there might have been some kind of virus or malware at work here, but neither Spybot nor Microsoft Security Essentials have uncovered anything. Does anyone have an idea what might be at work here? When I put the original hard drive back in the machine all is well. I have tried this with two different drives (Fujitsu and Seagate) with the same results. Many thanks for any suggestions.
John Whitney
Atlanta, GA
Are these new hard drives Advanced Format (AF) disks?
Jorabi: thanks for your suggestions. I'm not sure I know how to look at or tinker with BIOS, but I'll see what I can find out.
James F: I have no idea -- how can I find out?
Thanks to both for taking the time to help me out...
John Whitney
John,
You can look up the reference of your disks on line.
Also, before you restore, choose the add new disk tool and select the new disk. ATI will completely initialize it. Then restore.
If you have a disk with Advanced format, you need to prepartition the disk with a partitioning tool so that the first partition starts with a 1MB offset. Then you restore your partition on that new partition, then you restore the MBR+track0 finally.
If you have several partitions to restore, all partitions except the last should have a size that is a whole number of MB.
Update on this recovery situation: 1) Acronis will not permit me to contact their support personnel because they don't support v. 11 any more, so that option is out (unless someone can supply me with a telephone number or email address for support and I contact them anyway) ; 2) Seagate support can't help because they say any BIOS information is held in the motherboard, not in the disk drive itself (?!) -- this might explain why, when I interrupt normal startup of XP Pro to access BIOS, the hard disk is not even shown in the device list; 3) the Seagate drive is not advanced format; 4) Seagate suggested using their DiskWizard program to image or clone the drive, but a) the laptop can only hold one hard disk drive and b) DiskWizard will not install unless a Seagate drive is installed in the machine and I can't get the system stable long enough when it is installed to run anything. So, I am at a stalemate at this point. Any suggestions will be much appreciated -- thanks!
Hello everybody,
John, thank you for your post and thank you Jorabi, James and Pat for your assistance.
John, according to our support policy we provide support of old product’s versions only through Acronis Knowledge Base and Acronis Support Forum. For more detailed analysis of the issue please provide me the screenshots of your step by step actions and a system report.
If you have additional questions please feel free to contact me.
Thank you!