Cloning error while consolidating

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I'm getting a 'failure to clone backup" message when TI is attempting to consolidate a backup set. I'm not trying to clone anything!

I have to cancel the job.
TI Home 2010 Netbook (Trial) edition Build 4,030 with Windows XP Home SP3
Any idea about what's going on?

ven 15/01/2010 - 18:22
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Hello Bennett!

Thank you for reporting about the issue, I entirely understand your concern and will be glad to help you.

Most probably there was some glitch on the consolidation process itself, so we will need to take a closer look at the issue. Could you please kindly provide us with the following?

  1. Could you please provide us with the exact sequence of actions that lead to the problem you report, so that we can reproduce it?
  2. The screenshot of the backup location.
  3. - Download AcronisInfo
    - Run the downloaded file.

    The gathered information will be put in AcronisInfo.zip in the same folder, where the AcronisInfo was saved.

    This information will allow us to take a closer look at the Acronis product state and logs.

Please kindly contact me with the information gathered, we will review it, and I'm positive we will provide you with a solution in the shortest time-frames.

Thank you in advance for cooperation!

ven 22/01/2010 - 19:15
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I've deleted the jobs and started over so can't respond. By the way, I tried to get help via support on this trial version - impossible because I couldn't get around the registration number requirement. I sent the details you're requesting to support (as I'm a registered user of another product) asking them to forward it Netbook Trial support - to no avail.

lun 25/01/2010 - 22:39
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Dear Bennett,

Thank you for your reply and for sharing your feedback with us. I'm upset to hear you couldn't get support for the trial product, and I would like to help you with it. Could you please kindly give me the case number - I will be able to find it in our cases base and take care of it or make sure it is handled in a proper way?

Also - have you tried to contact our chat support here starting from the step shown on the screenshot? 

I would appreciate if you could keep me posted regarding this case - and should you have any further questions or if there are any additional problems you have faced - feel free to contact us directly or post a thread here, we will definitely help you.

Thank you!

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lun 01/02/2010 - 17:20
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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There's no case #. I was totally unable to get tech support because I couldn't register the trial version.

I read the instructions about how to get support but couldn't register the product - it's a trial version - and so couldn't get support. I sent details to Acronis support, using the registration I have for another product, and asked that group to forward it to the group responsible for trial versions of netbook. They never did.

If it's possible to register a trial version, the process has eluded me.

mar 02/02/2010 - 06:35
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi I am running Acronis True Home 2009 and I am also getting the message about cloning a Backup for consolidation purposes.
The only thing unusual is that the target is a Maxtor 200Gig Shared Drive with 100baseT port,
connected via a GigabitSwitch. The onboard diagnostics report no problems with the drive.

Downloaded and attempted to run Acronis Info which failed with the following messages:

Running with default parameters.
Failed to execute action '-no_ra'.
Failed to generate the report from log 'System'.
Failed to generate the report from log 'Application'.
Failed to execute action '-no_acrolog'.
Failed to obtain the list of groups.

Now when I attempt to reload Acronis True home I get a GPF.

Have not attempted a reboot yet.

mer 14/07/2010 - 16:04
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello all,

Thank you for posting. I will definitely help you with these issues.

Bennet,

I found your open case with us and our support engineers are still working on the issue.

Jorge,

Does the same occur if you are saving the backups to another location?

Please submit a support request and if you cannot generate an AcronisInfo report, please create a Windows system information file, screenshot of the error and the whole folder: C:\Documents and Settings\All Users\Application Data\Acronis

Please let me know if you need additional help.

mer 14/07/2010 - 17:31
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