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Cloud size inconsistent, TI 2013

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Hi,

I am using TI 2013 and a cloud storage of 250GB.

When I inside TI select "My Account" I am warned about having less than 30% free disk space. I got an email about that as well.

When I select "Acronis Cloud" it states 239.53 GB left.

TI 2013 has stopped working.

What happened:

I had a folder AcronisBU containing some big tib files, obviously the reason why I was running out of cloud storage. AcronisBU was included in my cloud backup called VISION.

I then created a new partition backup in a new folder AcronisBU2015 (69.86 GB).

Included AcronisBU2015 and excluded AcronisBU in VISION, then clicked "Back up now" for VISION. That failed.

I then selected "Acronis cloud" and manually deleted folder AcronisBU, resulting in 239.53 GB left and TI and web reporting the size of VISION to be 10.47 GB.

"Back up now" for VISION fails within few seconds and I cannot edit settings for or even delete VISION.

Would you recommend me to reinstall TI 2013 or?

TIA
Steen

0 Users found this helpful

Try restarting the TI application, that action should reset the history file so that the actions taken will update.

Thanks for the answer.
What do you mean be restarting TI?
I have bootet the pc sevaral times.

A PC restart would do it, sounds like that did not work though. I will say that on the net server side of the equation it is likely that some time has to pass before changes that are made are reflected. How much time would depend on a number of factors but should not be all that long. If you are still having the same issue it may be wise to use Windows task manager to stop and restart the Acronis Sync Service module, maybe that will change things for you.

I have tried to stop and start the following services:
Acronis Nonstop Backlup Service
Acronis Scheduler2 Service
Acronis Sync Agent Service

Problem the same. If I try to edit setting I get an error, see attactment. There is nothing in knowledgebase.

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The error indicates that the connection to the cloud server has been lost so you should try to login to the account again. If you can reestablish the connection you will probably find that what you thought you had deleted did not actually get deleted.

Pictures of
https://cloud-wr-us2.acronis.com/index.htm
https://www.acronis.com/en-us/my/products/

is attached. And yes, it seems that cloud information is inconsistent as stated.

What to do?

As a temporary solution I have synced my most important folders to folders on an external harddisk using TI. Works fine.

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Hi Steen,

can you please check your connection to cloud using this tool and post here the results.

Your backups are located in US2 datacenter.

Enchantech, thank you very much for helping!

Thank you.

The wrong message "Less than 30% cloud storage left" has now dissapeared from my Account :)
My VISiON cloud back up has started :). Time left: 1 day 10 hours.

I have an additional question:
I have several cloud backups with long number names. Should I just delete those ones?