Creation of WinPE bootable media issue!
Good morning,
After upgrading Acronis True Image Home + Acronis Plus pack 2010 to 2011, I cannot create ISO or WIM image when using Acronis WinPE ISO builder from the start menu.
I always have this error (sorry, in french): "Une erreur s'est produite lors de la création de l'image" when I clik Proceed.
Plus Pack 2011 and Microsoft Windows AIK for Windows 7 (PE 3.0) have been well installed. WinPE_x86 has been also created.
I have tried to reinstall both Acronis True Image 2011, Plus Pack 2011 and Media add-on without good result.
I do not understand what happens because these process worked well with 2010 version.
I need help to resolve my issue.
Thanks!
Fichier attaché | Taille |
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erreur_acronis.jpg | 72.48 Ko |
erreur_2_acronis.jpg | 81.15 Ko |

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Hello Abbreizh!
Thank you for finding time to join us on Forum, we're happy to greet you here! I understand your concern and will be glad to help you.
Unfortunately due to the lack of information it is hard to say what exactly went wrong. But before we proceed with the investigation, please make sure that the system was prepared as mentioned here, and that your steps of creation are similar to these ones. Should the issue remain even after these steps, please gather Acronis Info and Event logs from the problem machine (Start -> Run -> eventvwr.msc).
After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
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