Customer service is a joke

First I tried the online chat:

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he disconnects from chat without replying. maybe an error i thought, so i used the contact form, explained the problem, and attached the transcript. received an automated reply that my ticket would be responded to. this was on 1/15.

5 days later, no response. i reply to the automated email and point out that it's been 5 days.
no response, and i know it's a valid way of reaching them because they put the ticket number in the subject line for a reason.

4 days later i reply again with a few choice words and let them know i'll just buy another product.
no response.

so that's what i'm doing this week is buying something else. i just thought i'd share my experience with Acronis's complete lack of support or care for their customers.