Disability to recover files from the cloud
(This issue is known with Acronis as case 02518868)
I would like to know if anyone else had an issue with Acronis cloud file recovery... A while ago a program accidentally deleted some files (mainly photo's and some mp4) from my computer. No problem I thought as I have them in the Acronis cloud. However the Acronis cloud displays them, but does not allow to restore them. To solve the case with Acronis helpdesk has so far not helped.
The following happened (15 August):
1. I go to the web interface and select my files as to be undeleted (see screenshot attachment 01_try_to_undelete)
2. I get an error message showing some issue and asking me to try again later (see attachment 02_error_message)
Waiting did not make any difference. I have contacted Acronis helpdesk and I was asked to check various things at my own computer. But that is working just fine. Now it is 24 August and the error is still there. I have asked helpdesk people to check with people from server coding, and hope to get response. Anyone else seen this problem? I hope it gets solved as I am not having a backup solution in order to be unable to restore my backup...
No good news whatsoever. Acronis is still not capable to get my files recoverable from the cloud. I have notified that I want a refund of my license cost, but get some notification that seems to claim that no further efforts will be done then to restore my files... Have you ever...? And is anyone reading this forum at all? Acronis, where are you? Also a complaint via your side did apparently not arrive... Time seems to be coming now to publish my experience to the rest of the world...
No good news whatsoever. Acronis is still not capable to get my files recoverable from the cloud. I have notified that I want a refund of my license cost, but get some notification that seems to claim that no further efforts will be done then to restore my files... Have you ever...? And is anyone reading this forum at all? Acronis, where are you? Also a complaint via your side did apparently not arrive... Time seems to be coming now to publish my experience to the rest of the world...
Please respond to this on this forum urgently Acronis. I am certainly not going to recommend this product to others unless I can be sure that a) restore is reliable and b) if there are issues with restore they are resolved quickly.
This post isn't inspiring confidence in the product.
Richard, thanks for thinking along. Meanwhile at 14 October Acronis has promised me an FTP link to download my data set. I really hope that my files can be recovered from there... But they seem to have trouble even to put the FTP...