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downloading Acronis upgrade

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58964 error! How to I correct installation error. All firewalls shutoff. I am running on a PC Windows 7.Previous version of Acronis is PC 2015. Thanks for any help you can give me. Stuart

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58964 error! How to I correct installation error. All firewalls shutoff. I am running on a PC Windows 7.Previous version of Acronis is PC 2015. Thanks for any help you can give me. Stuart

Stuart, is this error being given when doing an in-application upgrade?

I would recommend signing in to your Acronis account and downloading the latest ATIH 2015 build 6613 full installer and then checking the checksum value of the downloaded file against the value shown on the download page in your account.

And to add to steve, when doing any upgrade or any application installer, please always right-click the installer file and select the option to "run as administrator" even if you're already logged in as admin.  This will help ensure that you always run the installer with the hightest UAC privileges and may be the difference in successful or bad upgrade.