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[DUPLICATE] back up server not available ( AGAIN ) !! is anyone able to use the gloud at all? 08 11 2012 0852 eastern

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Why do I keep seeing this message for me it started hours ago. It looks like the server / service
is down; can that be? I have only had this service for a month and it seams to be flaky; so
is it just me?

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Harry,
I contacted support on Saturday US EST time and reported the problem. I was able to backup and perform syncs but not able to use the web based restore. It had been down more than 7 hours when I reported it to support. I have since posted a support chat transcript to a private MVP forum to help get some additional exposure to this problem. As of Sunday 10:55am US EST the problem still exists. It has been down now for more than 24 hours. As much as I like Acronis backup software, I'm afraid I can't say much, if anything, good about the online backup service they provide. I hope they can get these problems resolved ASAP. Online backup services should have nearly 100% uptime in my opinion. Attached is the screen I have seen for two days now!

Fichier attaché Taille
107012-102595.jpg 68.15 Ko

I gave up, I could not get to the forum all day ( time out)
while the 2010 and 2011 local back is solid the 2012 software
is flaky and the online is down or not working too much. I have
been an online user for a month, I opened a request for a a
refund I hope I can get my money back.

Monday 8-13 2012 0815 eastern time. Just checked the server and I can get to it now. I tried my syncme and it worked
this time, only took 5 days for the file to show up on the server (NOT GOOD)!

Hello Everyone,

Thank you for your posts and we are very sorry for the issue that you experienced with our services.

I am glad that the issue was resolved and I would like to let you know that we have a special sticky thread for the error: Sorry, the Storage Server is not available. It helps us keep all such issues in a centralized place.

Please post in that thread if you need additional assistance or contact our Support team for immediate help.

Thank you.