[DUPLICATE] Windows Explorer really slow
Running Windows XP Pro with all updates on an Intel Core 2 Duo, 4gigs rams, and Microsoft Security Essentials (MSE). Previous version of TIH was 2010 with no problems with Windows Explorer. After uninstalling 2010, including secure zone, I installed 2013 with no problems. I noticed right away that Windows Explorer was running at a snails pace, taking many, many seconds to do anything when folders were clicked on. Right click seems to work as long as I have the patients to wait for it to happen. I used "Task Manager" to check CPU usage and found that MSE was using around 50% while I was clicking around in Windows Explorer. If I turn off "Real-time protection" in MSE, Windows Explorer goes back to its normal speedy self. When turned back on, slow, slow, slow, slow again. I did not have this problem with TIH 2010. Just before doing this upgrade, I made a drive image using TIH 2010 in case I ran into problems. I did a full restore and everything is back to normal. I repeated the 2010 uninstall and then re-installed 2013, bang, Windows Explorer is a snail again. As soon as I turn off “Real-time protection” in MSE, Windows Explorer is back to its speedy self again. Any ideas? RG
Issue discussed here.
Try excluding the Acronis folders in \Program Files\ and \Program Files\Common Files\ in the MSE settings for file and folder exclusions.
Thanks for the reply, disabling Acronis Sync Agent Service did the trick. What "other problems" are you talking about? RG
Try excluding the Acronis folders in \Program Files\ and \Program Files\Common Files\ in the MSE settings for file and folder exclusions.
Thanks for the reply, but that didn't seem to do anything. RG
Thanks for the reply, disabling Acronis Sync Agent Service did the trick. What "other problems" are you talking about? RG
They don't appear for everyone. One that I keep seeing, when Acronis Sync Agent Service is disabled, "Computer" and Windows Explorer don't display contents properly.
This is difficult to test, as it doesn't occur every time. I may have to open "Computer" and Windows Explorer several times before the problem appears, but once the problem appears it remains until reboot.
When it occurs, I open "Computer", Windows Explorer would display nothing in the details pane. When that occurred, sometimes the "green ribbon of death" would appear and never complete. Other times the icons in the folder pane would endlessly animate with tiny magnifying glasses.
Even when launching Windows Explorer, large parts of the navigation pane's folder tree don't appear, and folder pane may be blank.
In Windows Explorer, right-clicking a folder or file and selecting Properties won't display the Properties window. Nothing happens at all. Sometimes the Windows Explorer ends up freezing and cannot be closed.
Thanks for the reply, disabling Acronis Sync Agent Service did the trick. What "other problems" are you talking about? RG
They don't appear for everyone. One that I keep seeing, when Acronis Sync Agent Service is disabled, "Computer" and Windows Explorer don't display contents properly.
This is difficult to test, as it doesn't occur every time. I may have to open "Computer" and Windows Explorer several times before the problem appears, but once the problem appears it remains until reboot.
When it occurs, I open "Computer", Windows Explorer would display nothing in the details pane. When that occurred, sometimes the "green ribbon of death" would appear and never complete. Other times the icons in the folder pane would endlessly animate with tiny magnifying glasses.
Even when launching Windows Explorer, large parts of the navigation pane's folder tree don't appear, and folder pane may be blank.
In Windows Explorer, right-clicking a folder or file and selecting Properties won't display the Properties window. Nothing happens at all. Sometimes the Windows Explorer ends up freezing and cannot be closed.
Thanks again and I've been playing around with Windows Explorer, etc, but haven't notice any problems yet. I will remember it's disabled in case I start having problems with anything and restart it again.
Any idea what will be affected in the operation of the program when it's disabled? Mostly I use it for doing whole drive/partition backups and "Try & Decide". RG
It's only needed if you use the Sync feature.
Contact Acronis Support about this, describe in a orderly, detailed manner the symptoms you saw when Acronis Sync Agent Service was enabled. They may ask you to generate a system report and do some testing.
Exact same by me with Windows XP SP3 Pro. Uninstalling immediatelly removes that slow response thing. Stopping all Acronis Services does not help, there must something running in the background, but could not find what is was.
When browsing though my files, first, with Acronis, it is very slow, but removing it makes the Explorer fast again.
Now, I use an older version and wait, till this will be resolved or not. On my Win7 computers, there is nothing like this, so I guess, it is an XP thing.
Acronis Support is working on this issue.
Thanks for the helpful posts. I have the same problems with Windows XP SP3 and Microsoft Security Essentials (MSE) running.
Just thought I would add that when TIH 2013 is running and I browse for a new backup directory location on my external hard disk this also takes an eternity to display the folders making the process a real pain.
Have disabled the Acronis services (changed property to manual startup as well) and disabled the Acronis/TI startup exe's as well and this has resolved the slow running Windows Explorer and eliminated any irritating TI warnings. Considering removing the program altogether if I have any further issues.
To my mind TIH 2013 is presently not fit for purpose with Windows XP so if Support are monitoring this forum can you please produce a suitable update to fix these issues asap or I will be asking for a refund.
Your post is not particularly useful nor helpful. I already stated: Acronis Support is working on this issue.
so, now, 2 months did pass, any results yet?
Unfortunately, several of the people who posted this issue in these forums refused to allow Acronis Support to connect to their PCs to investigate the issue. It's sad: some people complain so forcefully in these public forums, but when Acronis offers to work with them to identify and fix the issues these people refuse.
Fortunately, I did extensive testing on my own PC and managed to narrow down the source of the issues. Acronis Support then connected to my PC to do further testing and investigation. They then sent an updated version that appears to fix this issue. I expect they'll release it when it;s ready, as I believe that they want it to include fixes for other issues.
They don't appear for everyone. One that I keep seeing, when Acronis Sync Agent Service is disabled, "Computer" and Windows Explorer don't display contents properly.This is difficult to test, as it doesn't occur every time. I may have to open "Computer" and Windows Explorer several times before the problem appears, but once the problem appears it remains until reboot.
When it occurs, I open "Computer", Windows Explorer would display nothing in the details pane. When that occurred, sometimes the "green ribbon of death" would appear and never complete. Other times the icons in the folder pane would endlessly animate with tiny magnifying glasses.
Even when launching Windows Explorer, large parts of the navigation pane's folder tree don't appear, and folder pane may be blank.
In Windows Explorer, right-clicking a folder or file and selecting Properties won't display the Properties window. Nothing happens at all. Sometimes the Windows Explorer ends up freezing and cannot be closed.
I am expiriencing the same propblems on Vista x64 and TIH 2013, and windows explorer often freezes. In addition, sometimes when OS boots all the icons of the shortcuts on the desktop are blank or empty. They keep working but if I press the right mouse button on any file, explorer totally freezes and only reboot helps. On the same PC windows 7 with TIH 2013 works fine. I wonder if the update in your previous post should fix this.
ps sorry for my english)
I don't have freezes but I the whole computer was damn slow. Windows 7 32bit and TIH 2013.
Fixed disabling non-stop and sync service.
I'm really really disappointed. I hope Acronis will at least give us a huge discount for the next version, I spend a lot of money every year to upgrade, then I pretend a very very good after sales service AND without my help and my time.
Nothing personal but I use it on my business PC and it's full of confidential data, I can't allow someone to connect from outside.
Nothing personal but I use it on my business PC and it's full of confidential data, I can't allow someone to connect from outside.
There are solutions to that. You could password protect the top directory containing personal files, or create a different Windows user account that doesn't have access to those files. Acronis has no interest in seeing your files, and in fact you can watch what they do on your screen when they are connected. If people only complain here but won't participate in the solution, then they're just complaining.
Nothing personal but I use it on my business PC and it's full of confidential data, I can't allow someone to connect from outside.There are solutions to that. You could password protect the top directory containing personal files, or create a different Windows user account that doesn't have access to those files. Acronis has no interest in seeing your files, and in fact you can watch what they do on your screen when they are connected. If people only complain here but won't participate in the solution, then they're just complaining.
come one, for real? this is not a community project, it is software, sold and advertised for XP. If not ok for XP, why not change the ads? I don't think, there are too many now, installing the software for XP and if, there could be at least a little hint, how to get rid of this problem, and NOT in community forums. People are taken too often nowadays into responsibility, starting from Android to Windows over Software to the TV Set.
I spent at least 2 hours checking for that problem and as boss of my company, I guess, I have better, more important things to do. No one says, it must be perfect, but a little help would be appreciated, and not from customers, but from the vendor.
This is just more complaining.
As I've written, more than once. Acronis is working on a solution.
This is just more complaining.
There are so many people with this issue including me and sessions have been had and observed but no new version as yet with a stated fix for this issue. It IIRC was also reported during the beta but the product was still released without a solution. I see no problem at all with complaining that a paid for item does not do what it says on the tin correctly.
yes, you have written that and if read carefully, the post was a comment to another post. But I will keep that in memory, so, I also have some words for my customers if they complain.
This is just more complaining.There are so many people with this issue including me and sessions have been had and observed but no new version as yet with a stated fix for this issue. It IIRC was also reported during the beta but the product was still released without a solution. I see no problem at all with complaining that a paid for item does not do what it says on the tin correctly.
Exactly, well said. Why not remove the WinXp form the list? As just checked, it is still advertised as XP compatible ("Natürlich werden auch ältere Windows-Versionen bis zurück zu Windows XP unterstützt")
Steve is right, this is not freeware, donationware or cheapware. Acronis is a pretty big software house and keeps prices high also for upgrades.
I could expect this from other companies offering cheap and free home software, not from Acronis.
I'm bound to several NDAs, it's not a question of trust, it's a legal and ethical issue. I can't allow remote access.
Steve, I got this problem with Windows 7, they should remove "Windows " from the list :)
Steve, I got this problem with Windows 7, they should remove "Windows " from the list :)
hehe. Personally, I used the older Trueimage a lot, was very convenient. I don't miss any new feature of the new Suite, but why add if not work. Better to leave it from the start and add it later on. Marketing can solve this.
Every major software application from any firm has issues. Even very expensive applications such as Photoshop has issues. That's the nature of software, that certain users on certain systems will encounter glitches that may not have occurred on a majority of systems. The point here is that Acronis is working on this specific issue.
P.S. I am not an Acronis employee, and I receive no compensation from them.
the same problem in windows 7 and windows 8.
Acronis 2013 does not work well.
the same problem in windows 7 and windows 8.
Acronis 2013 does not work well.
Hello Everyone,
Thank you for your posts and your kind help tuttle and James.
This issue has been discussed here, our QA team is working on this issue and posted a fix.
If you have additional questions please post your comments in that thread so that we can have a single place for discussions.
Thank you.