During File Backup, Acronis asks for "volume 2"
I'm helping my friend out with their TIH 2010 as they are not technically inclined.
They called me to look at their Acronis app because they were running a file backup of their "My Documents" folder which is on their internal D: drive, to a backup file on their external Z: drive, which is a USB-attached hard drive about 3 times the size of their D: drive.
It had backup up about 40% of their data, and was now asking for the location of "volume 2". I had no idea what this meant, but I browsed to the current backup file ( that the backup job had just created ) and selected it. The app kept prompting for "volume 2" about 20 times, and each time I pointed it to the same file. Eventually it finished the backup, but we are both scared it will happen again when next backup is run.
Does anyone know why it might be asking for "volume 2", or what volume 2 supposed to be ( a file, I would guess ).
Thank You.
So you haven't seen this message before? The code to print the message "insert volume x" is probably in your code( hint ) . I'll have to wait until they get back from vacation to collect the "Acronis information" from them. All I know is they have TIH 2010 build .
Hello John!
Thank you for your comment.
The reasons why I asked for the diagnostic information is not that this error is too common, and can be caused by several reasons. In order to solve the problem, we need to localize it. Thus we need to know what exactly is happening, thus we need the logs.
There's no rush in gathering the info, we can surely wait for you. Please also check whether your client has the latest Acronis True Image Home 2010 build: 7046. In case they are using older build, please download the latest one and proceed with the installation - it may help to resolve the problem as well.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!