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Error 500 Trying to access licenses

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I am using ATI 2020 and am trying to deactivate a license on a discarded PC and reallocate it to a new one.

I have a perpetual license for 3 PC's which are all used on other home PC's

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Hello Bryan.

Please check the following KB's for a solution:

https://kb.acronis.com/content/59689

https://kb.acronis.com/content/47168

Also reboot the device and try to execute the process again after.

Make sure you A.virus isn't blocking the process: https://kb.acronis.com/content/36429

Thanks in advance!