Error: "The certificate has expired" 0x009800CE+0x009800CD

Hello Daniel,

Please accept our apologies for the difficulties you've experienced.

I'll do my best to fix the issue.

I may recommend you to update certificates the following way:

Navigate to to the below folder

• Windows XP \Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\OnlineBackup\<your_email>\client.crt
• Windows Vista/7 \ProgramData\Acronis\TrueImageHome\OnlineBackup\<your_email>\client.crt

and delete client.crt file. After that please reconnect to Acronis Online Backup. The most up-to-date certificate will be downloaded to the machine.

Please reply to this thread if the issue still persists, I'll be glad to assist you.

Thank you.

Worked like a charm. Thanks.

Hello Daniel,

I'm really glad that you have managed to fix the issue.

Please feel free to contact us again if you have any other questions concerning our products.

We are always at your service.

Thank you.

Every once in a while I keep getting the "certificate expired". I follow the steps we previously discussed and it fixes the problem.
Why does it keep expiring? Is this normal or am I not doing something to make it update on a regular basis on it's own?

Hello Daniel,

Let me answer your question.

Since you have a monthly subscription to Acronis Online Backup service, the certificates should be updated every month, so it is a quite normal situation. Our developers are aware of this, and in future builds certificates will be update automatically.

Please reply to this thread if you have any additional questions.

Thank you.

Hi, I have the same error message, but there is not *.crt file in the location mentioned, only a config.xml file. Any othe suggestions? Win 7 64bit.

Current CA certificate expired.

More information about this error and applicable solution may be available online in the Acronis Knowledge base.
To access the online resource manually enter the event code at: http://kb.acronis.com/errorcode/
Event code: 0x00980320

I have a similar problem, though this solution does not work for me. I also get the error "Current CA certificate expired," though my event code is: 0x00980320+0x00980191+0x009800C8+0x009800CD

When I try the above solution, by deleting client.crt, the error message goes away, but then when I connect I get "Select your current computer or register a new one. If you have registered this computer before, select it from the list. Otherwise select an empty tab and register a new computer."

The problem is, my computer is not listed. The only tab is labeled "New Computer." And if I try to set up the computer again, I again get "Current CA certificate expired," though this time the event code is simply: 0x00980320

Hi.
I have the same problem - only now apparently made worse by the fix suggested above!

I deleted the client.crt file as suggested and got past the point where the CA Expired message appreared. However, now I see the 'Computer Selection' window with the computer tabs and it says 'Select your computer or register a new one'. At the foot of the tab where my computer appears (I have only one registered) it says 'If you replace the computer on the tab with a new one, the existing computer will be unregistered and its online backup task will be disabled'. Beneath are icons - Remove, Continue and Cancel. I don't want to remove it, so I click Continue. I then get a Confirmation window which says 'The selected tab is already in use. The computer on the tab will be disabled. Are you sure you want to continue?' I have tried three times, each time clicking Continue rather than Remove and all three times I have been presented with the Confirmation window. I don't want to remove my computer and all the backed up files, I just want to add more.

Hang on - there's more. When I try the Recovery tab on my Acronis True Image page, I wait for the connection and am presented with 'You are not subscribed to the Online Backup service'.

I am on a 15(?) day free trial which I started 3 days ago.

How do I get past all of this, please?

Thanks.

The solution of deleting the certificate worked for a while... since the original post... but now, I have the same problem you guys are describing. I deleted the certificate and now when I go into the program, and enter the online backup section, it doesn't show my computer anymore... it's like I have nothing setup and no backup files. But if I log into the online manager (obstorage.acronis.com) I see it there.   (see attached pics)

I tried reinstating the client.crt file from the recycle bin but it hasn't helped. All I get now when I try to connect to the server for Online Backup is a message telling me my subscription has expired. Does that mean all my backups are gone?

Rob

Hi,

I've the same problem since today... I think there are major problems at Acronis!

Can some Acronis support guys post a statement here?

And now it's working. Guess the problem was on their end, and got fixed.

Would be nice to see an official Acronis response on the situation. "Compute with confidence" indeed....

Oh yes, the problem is fixed - this shows that it wasn't a problem at the customer site.

But now, I'm still waiting for a official Acronis response! Acronis, what's going on - what happened??

I don't get any 'error' about the certificate now... I deleted it and it seems business as usual. But when I start the program, it usually shows "existing" computers to choose.. now it doesn't show my existing computer anymore even though it shows via the website. Currently conversing with support about it.

Dear Customers,

The problem was indeed on our end - we had to perform DB maintenance and that was announced on our web site.

I'll make sure such news are also replicated on forum from now on to avoid such unpleasant situations.

Thanks,

Andrey. 

Andrey Zarubin wrote:

Dear Customers,

The problem was indeed on our end - we had to perform DB maintenance and that was announced on our web site.

I'll make sure such news are also replicated on forum from now on to avoid such unpleasant situations.

Thanks,

Andrey. 

Thanks for the update. Do you have any information on what I am experiencing? Look back a few posts at the screen captures where no computer shows in the desktop application, but computer does show on the website interface. I want to link my backup to that one you see on the website so I don't have to upload all my files again.

FYI...
I corrected the problem I have been describing. In the window that asked me to 'register' a new computer, even though it didn't show the existing computer like it should have, I just manually typed in the name of the computer as it showed on the website. After I did that and entered the encryption key, it synced up properly with the files I have already uploaded.

Hello Acronis,

I decided to renew for a year my online backup instead of monthly, and my backups are not working and getting error messages as follows when I try to browse my online backups:

Event code: 0x00980191+0x009800C8+0x009800CD

I have tried to go to a folder and delete the client.crt file, but that folder and file do not exist on my computer. Running Windows 7 (64 bit).

Thanks,

I am experiencing the same issues as Robert Dean on
Sun, 2010-09-12 09:55

Today on 9/29/2010 10AM PDT.

I am on a yearly subscription on Vista. I cannot and don't want tp backup all my data again. This is totally against the philosophy of online backups. Are you doing database maintenance today again? How do I fix this?
Ralf

Same problem here. I’m also on a yearly subscription. I can't even get to my backed up data via de website. It's obvious that something went very wrong at Acronis. This can always happen, but a professional organization would come forward and warn their customers proactively. This is so bad! Now I have to take a subscription with another party simply because I can't trust Acronis. On line backup is al about trust.

Richard

To write that it is obvious that 'something went wrong at Acronis' or any other such sweeping comments are completely absurd. I could also claim 'nothing at all has ever gone wrong at Acronis' simply because non of their software has ever gone wrong for me. So where do such comments leave us - in any final analysis absolutely nothing works perfectly for everyone so everything for everyone has gone wrong?

Isn't it obvious that any company that produces a product does so in good faith? No company wishes its product to work badly and Acronis are the same - I simply do not see your point? Is it that Acronis wants their product not to work? is this what you are alluding to. Your assumption is ludicrous if that is the case.

At least we agree on three things:
1. That something went wrong at Acronis;
2. that nobody did anything on purpose (b.t.w. an important criterion for incompetence);
3. and that you don’t see my point.
Cheers.

At most your logic is flawed, prove me wrong

I've been using Acronis Online Backup for about a year, have gone through a major upgrade of the system, and have gone from one problem to the next. I'm getting weary of it all. I'm a monthly customer, largely because I'm not ready to commit to a longer period. Yet ironically, the monthly period appears to be the cause of today's problem: The trial period has been staying on constantly; however, nevertheless, I've been able to do my updates. Then Sunday, I took the suggestion in this thread and deleted the entire certificate name folder (including the certificate). The little message changed to something like "Trial period has expired, but you have a three-day grace period", and my backup proceeded fine. Now the grace period has expired, so the message reads "Trial period has expired, the program is in recovery-only mode." It then says "Preparing for online backup... Time remaining: calculating". The program sits there seemingly perpetually. I suspend it, which seems to be the only way to stop it, unlock the certificate file so that I can delete it again, and sign in to Online Backup anew. However, I'm unable to get out of the "Trial period has expired" cycle. I can't do any online backups.