Error Message- Failed to read data from disc

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I do a daily back up and then weekly back up the entire drive. Occasionally on the weekly entire back up I would get messages that it failed to read data from Disc, so I would run scan and check and fix disc and then the back up would complete. I am getting he same error message again and the back up fails I have run the scan and fix disk utility 3 times and it still gives the same error when I try to do the initial back up image in the new version...I upgraded to the 2010 version and got the same error message . Pleas help

mar 26/01/2010 - 04:26
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Hello Michael,

I understand the question and will do everything possible from my side to give you a clear explanation.

First of all make sure that you have used chkdsk  with “r” parameter.

- Go to the Command Prompt (Start -> Run -> cmd)

- Enter the command: "chkdsk DISK: /r" (where DISK is the partition letter you need to check) for every partition that is visible in My Computer. Please note, that checking the C: drive may require you to reboot the machine.

If it’s not the case then the issue can be related to SnapAPI malfunction. Use the following KB article to install SnapAPI drivers and update them.

If the issue still persists please attach log file with the error message to your reply. Also please download Acronis Report utility available at http://download.acronis.com/support/AcronisReport.exe and run it, create a report and send it to us. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive. This would provide us with detailed information on the hard disk partition structure.

Let me know if you need further assistance.

Thank you.

dim 31/01/2010 - 06:37
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Contributions: 3
Commentaires: 32

I too have received the dreaded multiple "Failed to Read" errors. I was doing an automatic full backup on an XP-home networked machine. Typically the full backup was taking 10 to 15 minutes. Now it is approaching 2 hours and fails with errors.

I am using the Acronis package provided with my Seagate NAS-220 hardware. I have no idea which Acronis version would align with the Seagate BlackArmor Backup (Files are dated 23/7/2009).

I have done chkdsk c:/r which marked numerous errors on my nearly new IDE drive. Many of the errors referred to Snapxxx.yyy files.

I have scanned:

http://forum.acronis.com/content/1514

However, I have no idea what items there apply to my case. For example - Snapxxxx does not show up in the list of installed programs. Snapapi.dll exists BUT snapapivss.dll does not? Also, the registry entries in the "Remove Acronis SnapAPI drivers" for snapman380 exist in ..\CurrentControlSet\Services and three CurrentContolSet locations (CurrentControlSet and CurrentControlSet002 and 003)? Do I delete all 3 entries or just one ...

So I'm at a loss as to what to do.

Help appreciated. Thanks.

Rick

PS: Also posted at: http://forum.acronis.com/forum/6277#comment-19000

mer 03/02/2010 - 21:12