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Error: Not enough memory

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True Image Home 2011 (Build 6696) does not work: I tried to make an image backup of several partitions (tried target on internal and on external hard-disk). Both times it stopped at the begin with the error "not enough memory" - but I have 8 GB of memory!!

Windows 7 Ultimate 64bit 1.
Target internal hard-disk: 2 TB (1.5 TB free)
2. Target external USB 3.0 hard-disk: 1.5 TB
Estimated backup size: 500 GB

Is it possible that True Image cannot handle large target drives (1.5 - 2 TB)? I don't have any problems with these drives in Windows. My system is very fast (Phenom II X6 1090T, 8 GB memory, best hardware a user can buy ...). There are no errors in Windows, everything works fine.

So what can I do to get True Image to work?

http://img263.imageshack.us/img263/6238/notenmemory.gif

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Peter,

This looks more like an installation issue and/or some hardware issue on you system.

Uninstall 2011, use the cleanup utility, reboot, reinstall 2011 and verify if the issue subsists.

If possible, try a disk that is not USB 3.0. Maybe there is a driver issue for ATI there.

If the issue subsits on a USB 2.0, run a memory test on boot and see if there are errors. If there are errors, move/unplug your memory cards to identify/eliminate the issues.

Run chkdsk /r on the disks. Verify if the issue subsists.

Hi Pat, thanks for answering.

I've reinstalled TIH many times (I am sick of reinstalling), this is not an installation issue.

As I've written in my post, I also used an internal SATA drive (most modern and expensive WD professional storage drive) with 2 TB as target.

It really seems that TIH has issues with large target drives. Also my system partition is on a SSD (240 GB). Maybe TIH cannot handle SSDs either?

Peter,

2TB disk... When you look at Windows disk management, is it a basic disk or a dynamic disk? Is it MBR or GUID disk?

ATI 2011 works fine with SSDs. This is what I have.

I would suspect a disk mismatch (ATI doesn't support dynamic disks, unless with the Plus Pack), a USB 3.0 driver issue for ATI or a memory hardware issue on your system.

Pat, the 2 TB disk is an INTERNAL SATA disk. Here is what I see in Acronis Disk Director 11:

http://img135.imageshack.us/img135/3778/ydisk.gif

Here is a report about the drive from HWInfo32:

WDC WD2002FYPS-02W3B0 -----------------------------------------------------

[General Information]
Drive Controller: Serial ATA 3Gb/s
Drive Model: WDC WD2002FYPS-02W3B0
Drive Revision: 04.01G01
Drive Serial Number: WD-WCAVY5520579
Drive Capacity: 1,907,729 MBytes (2000 GB)
Drive Capacity [MB]: 1907729
Media Rotation Rate: 5400 RPM
[Drive Geometry]
Number of Cylinders: 16383
Number of Heads: 16
Sectors Per Track: 63
Bytes Per Sector: Unknown
Bytes Per Track: Unknown
Number Of ECC Bytes: 50
Number of Sectors: 16514064
Total 32-bit LBA Sectors: 268435455
Total 48-bit LBA Sectors: 3907029168
Cache Buffer Size: N/A
Controller Type: Not Specified
[Transfer Modes]
Sectors Per Interrupt: Total: 16, Active: 0
Max. PIO Transfer Mode: 4
Multiword DMA Mode: Total: 2, Active: -
Singleword DMA Mode: Total: -, Active: -
Ultra-DMA Mode: Total: 6 (ATA-133), Active: 6 (ATA-133)
Max. Multiword DMA Transfer Rate: 16.7 MBytes/s
Max. PIO with IORDY Transfer Rate: 16.7 MBytes/s
Max. PIO w/o IORDY Transfer Rate: 16.7 MBytes/s
Transfer Width: 16-bit
Native Command Queuing: Supported, Max. Depth: 32
TRIM Command: Not Supported
[Device flags]
Fixed Drive: Present
Removable Drive: Not Present
Magnetic Storage: Present
LBA Mode: Supported
DMA Mode: Supported
IORDY: Supported
IORDY Disableable: Supported
[Features]
Write Cache: Present, Active
S.M.A.R.T. Feature: Present, Active
Security Feature: Present, Inactive
Removable Media Feature: Not Present, Disabled
Power Management: Present, Active
Advanced Power Management: Present, Active
Packet Interface: Not Present, Disabled
Look-Ahead Buffer: Present, Active
Host Protected Area: Present, Enabled
Power-Up In Standby: Supported, Inactive
Automatic Acoustic Management: Supported, Active
48-bit LBA: Supported, Active
[Self-Monitoring, Analysis and Reporting Technology]
Raw Read Error Rate: 200/51, Worst: 200
Spin Up Time: 226/21, Worst: 225 (Data = 10691)
Start/Stop Count: 100/Always OK, Worst: 100 (Data = 101)
Reallocated Sector Count: 200/140, Worst: 200
Seek Error Rate: 200/Always OK, Worst: 200
Power-On Time Count: 100/Always OK, Worst: 100 (Data = 661)
Spin Retry Count: 100/Always OK, Worst: 100
Calibration Retry Count: 100/Always OK, Worst: 253
Power Cycle Count: 100/Always OK, Worst: 100 (Data = 80)
Power-Off Retract Count: 200/Always OK, Worst: 200 (Data = 3)
Load/Unload Cycle Count: 200/Always OK, Worst: 200 (Data = 97)
Temperature 120/Always OK, Worst: 118 (Data = 32.0 °C)
Reallocation Event Count: 200/Always OK, Worst: 200
Current Pending Sector Count: 200/Always OK, Worst: 200
Off-Line Uncorrectable Sector Count: 100/Always OK, Worst: 253
UltraDMA CRC Error Rate: 200/Always OK, Worst: 200
Write Error Rate: 100/Always OK, Worst: 253

---

Thank you for your help! BTW, what do the numbers in the error message mean? (See screen-shot from my first post).

However, if TIH fails on different disk types, wouldn't it be logical to assume that the culprit is TIH itself?

I don't know what the error codes mean specifically. They and what the message mentions might not be directly the core issue.

Your disk is fine: it is a basic MBR disk.

That Disk Directore sees it doesn't mean ATI can deal with it, necessarily.

Did you try on a non USB 3.0 port?

Pat, thank you for your help.

But, again, this is an internal SATA disk, not USB attached.

Right. I saw you tried the backup on the internal and on the external disk without difference.

Possible reason #1: Disk issues.
1-a How full are your disk? I have seen users reporting this error message when disks are becoming pretty full.
1-b Did you run a chkdsk /r?

Possible reason #2: SnapAPI issues. Since the failure happens at the beginning of the backup, I would suspect the snapshot is failing.
Did you upgrade ATi from a previous version or is it a clean installation? Sometimes, upgrading create some issues with the low level drivers...

Possible reason #3. Memory issues. A memory hardware issue is still possible. When you have the time, run a memtest88 for a night or so http://www.memtest86.com/download.html. At least this will remove one variable.

Not an exclusive list, but I am running out of ideas...

The 2 TB disk has 1.5 TB of free space, while the estimated backup size would be 500 GB.

No, I uninstalled everything, then installed the newest version.

Ah, BTW, I also have the TIH Plus package. Could this be relevant?

I have done an extensive memory test (over one night) after buying the memory. AFAIR there were no errors (in the opposite case I would have them returned).

Peter,

OK. This leaves us with some potential issues with ATI's drivers.

When you did your installation/reinstallation did you use the 2011 cleanup utility?

The cycle should be:
- uninstall 2011
- run the cleanup utility
- reboot
- reinstall 2011

For example, in the device manager, you should see only one Acronis device (if there are 2, this is not the reason of your issues, but a sign that you have installation remnant issues).

If you used the cleanup utility, contact Acronis to get the latest SnapAPI and install them separately.