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Event code: 0x00980034 - Backup fails

Thread needs solution

When I try to start Acronis True Image Online, I get a "Request result error":

More information about this error and applicable solution may be available online in the Acronis Knowledge base.
To access the online resource manually enter the event code at: http://kb.acronis.com/errorcode/
Event code: 0x00980034

Backup fails:
1 Information 30-9-2012 14:49:42 Operation Online Backup started.
2 Error 30-9-2012 14:54:51
4 Error 30-9-2012 14:54:51 Operation has completed with errors.

No information is available for this event code.

Someone any idea how to solve this?

0 Users found this helpful

Hello Arno,

Thank you for posting your question in our forum.

Can you please provide what version and build you are using on which operating system?

At what operation did this error occur? Have you retried the failed operation?

In addition, I want to ask you to register your serial keys in your account.

If you need additional assistance to solve your issue, I want to ask you to contact support. You should refer to this thread or provide the log to the support case. You will find more information about your support options in our Customer handbook.

Please let me know if you have additional questions.

Thank you.