external USB HDD not selectable after booting from DVD
Hello,
after crashing the systempartition (c-partition) i boot from the acronis recovery dvd but the external usb-drive (hdd with the system image) was not show as drive, so that the selection of my backup is not available.
can anybody hepl please ?
Also, are you plugging in the ext disk before booting up?
Hallo,
yes i am plugin in the ext disk before booting from ext. cd drive. I have an ultrabook with 2 USB 3.0 ports and the ext. disk is also a usb 3.0 WD harddisk.
Q: Is it a USB 3.0 port? If yes, did you try with a USB 2.0 port?
A: yes, the drive is also usb 3.0 WD and the ultrabook itself has 2 usb 3.0 ports (1 port is also doing usb 2.0)
Q: Did you try to plug the disk directly to the computer *if* you are using a USB hub?
A: dirtectly to the computer (with usb 3.0 the recovery process crashes sometimes, because suddenly the image can not be read)
Q: Did you try to plug the disk to the back USB ports *if* you are trying with the front ones?
A: i have only 2 ports at my ultrabook. one is used by the cd (for booting) , one is used by the wd disk
Try not plugging it in until after the bootable Recovery Media reaches the colourful screen that offers options to boot into Windows or boot into Acronis True Image. That works for some of my external HDs, which don't appear if I connect them prior to boot.
They should call it ESB -- enigmatic serial bus
LOL. At least it's a lot better than the old SCSI. I recall a hardware expert referring to SCSI as witchcraft, as even when everything was done perfectly, sometimes it would refuse to work one day and work fine the next.
Actually, the only time I have issues with it is when booting from the ATI bootable Recovery Media. It seems its support must be a bit iffy either for my USB ports or for my WD external hard drives, such that the timing of when I connect them makes a difference.
Come to think of it, I also periodically have issues booting into the ATI bootable Recovery Media from a USB flash drives. Sometimes I must boot multiple times to get it to work. So, it may be that my hardware isn't well supported in 2012. I haven't yet created a 2013 bootable Recovery Media to see if it works better. (It's on my long todo list.)
Stephan,
If you have a USB2.0 port on the disk, try connecting your disk with a USB 2.0 cable. If that doesn't work, you probably have a hardware configuration that is not supported by the boot CD. You alternatives would be to try the SafeMedia plugin, or to upgrade to the Plus Pack to create a WinPE-based recovery CD. This WinPE-based CD uses Windows drivers, not Linux, so hardware support is typically much less of an issue. The other thing, is that it is fairly easy to add specific drivers to the WinPE image and cover the niche cases.