Failed email notification when task triggered from windows scheduler

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Using ATI Home 2010, Windows 7 64 Pro.

I like to have my PC wake from sleep every night to run a few Acronis tasks. To accomplish this the windows scheduler wakes the PC to run the appropriate acronis script. The jobs work fine, and the post-backup script I have set to put the machines back to sleep also function as designed.
What does NOT work is the email notification. Nothing is sent. If the task is triggered manually or via the ATI scheduler it work fine, and the email is sent.
Email is only not sent when the task is triggered from the Windows Scheduler. It's not the email settings or anything like that, as notification works otherwise.

Help.

mar 03/11/2009 - 14:37
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 942

Hello David,

I will do everything possible in order to resolve the issue you experience.

Here are some possible reasons for the issue:

  • Mail server uses encryption protocols (SSL/TLS) - this is only valid for Acronis True Image 9.1/Echo;
  • The firewall, antivirus or other security software blocks Acronis product from accessing the network;
  • E-Mail notifications are rejected as spam by your mail server;
  • An issue with the product.

Solution

  1. Go to Tools -> Options -> Notifications -> E-mail -> E-mail address and set the E-Mail address there in angle brackets:

    (!) Please make sure you set the E-mail address in the form of <name@domain.com>:

    2. (!) If the SMTP server does not require authentication, make sure the User name and Password fields are left blank.

  2. To prevent SMTP from not detecting the notification correctly, in Acronis True Image do the following:

    • Go to Tools -> Options -> Notifications -> E-mail -> Additional e-mail parameters... and make sure that the From: and Subject: fields are blank:

      • (!) If a login to POP3 server is required before accessing SMTP server, make sure the option Log on to incoming mail server is selected.

  3. If any firewall, antivirus or other security software is installed on the machine, make sure that the following modules are added to the list of trusted applications in the security software:

    Acronis True Image Home (any edition)

    • C:\Program Files\Common Files\Acronis\TrueImageHome\TrueImageHomeService.exe
    • C:\Program Files\Common Files\Acronis\TrueImageHome\TrueImageHomeNotify.exe
  4. If you suspect that the E-mail notifications are rejected as spam by your mail server, ask your network administrator to confirm that and add an exception for them based on the format of the email notifications.

If none of the solutions help, please collect Windows System Information File, screenshots of all the E-mail settings and a PCAP log (see Collecting PCAP Logs).

With all the information collected, contact Acronis Customer Central

If you are not using the latest build 6029 you may want to update to it.  I am not certain if the issue is addressed in the new build at this point, however it is generally a good idea to be up to date.

Let us know if you need further assistance.

Thank you.

sam 21/11/2009 - 12:40
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Contributions: 27
Commentaires: 82

I also have the exact same results as David. The email notification (as well as the backup and validation functions) work fine if the Acronis task runs manually, or if it runs via time schedule. However, if the same Acronis task is run via windows scheduler, either manually or set to wake up and run, the email notice does not happen, and no error in log. The backup and validation functions still work fine!

The 4 items discussed by Dmitry in reply #1 do not seem to apply.

1) If I put the < and > around the email address, it is rejected. Even the "send test email" fails! The name and password are filled in, for authentication.

2) The additional parameters are blank as described.

3) Failure is the same, even with firewall and antivirus disabled. Any way if this were the trouble, it should also fail if run without windows scheduler, but as stated, that works fine.

4) Same here, should fail either way.

Would it be possible for some post processing code in the acronis task to send the email? I assume the log info is still available at post processing time.

Any other suggestions? And, can the post processing code be used to shut down the computer? That option is only available on a manual run of the acronis task.

Thanks for any advice .... Bob
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EDIT:
Is perhaps anyone familiar enough with Windows scheduler to have some advice on this, since the notify only fails in that case, as described above ??
Thanks again...... Bob

jeu 18/02/2010 - 14:37
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Contributions: 27
Commentaires: 82

-
OOPS!
I should have put this in a separate post.
I'm learning!! Sorry.

Is perhaps someone familiar enough with Windows scheduler to have some advice on this, since the notify only fails in that case, as described above ??
Thanks again...... Bob

jeu 18/02/2010 - 14:52