File upload in background after suspend

Similar problems.

I am trying to use Acronis Online Backup with True Image Home 2011 to backup about 50G of documents, media, and data from a Windows Vista x64 machine. The online backup through my home network appears to be INCREDIBLY SLOW (says it will take more than 10 days). I keep reaching around 12% completion according to the icon in the system tray, when the backup quits. On the first couple of attempts, the program indicated that the backup has been "suspended." I assumed this was because my internet connection hiccuped. (Let's face it, broadband access to American homes outside major cities is suboptimal at best....)

I removed all my data from the online backup and set up to try again yesterday evening. When the backup suspended again, I restarted the backup on top of the existing data and left it overnight to see what would happen. This morning the backup has "failed," no additional data was backed up, and I have an error message "The previous backup operation has not been completed yet. Please try again in a minute." with "Error Code: 0x00D6001E." There is no documentation in the Acronis knowledge base on this error code. (There is mention of this error code in forum posts starting in October 2010.)

FYI, I just upgraded to Acronis True Home Image 2011 from 2010 and I have been using True Home Image to back up my home computers to home network storage for about a year. This function is OK, but automation does not work with my password protected system and running Acronis on my computers is buggy at best: the program is slow to load, hangs up and needs to be restarted at least half the time, crashes another ten percent of the time, and about ten percent of my back up files appear to be corrupt.

I am coming to the conclusion that I made a HUGE MISTAKE choosing Acronis as my local and online backup program and I am now going to look elsewhere.

I am posting this comment to three forum threads entitled "18235: File upload in background after suspend," "13660: Every two hours?," and "7902: Online Backup Barf? Event code: 0x00980192" because online backup issues I have experienced are discussed at all these threads.

BackupGuy wrote:

When a backup is suspended, the program currently continues to upload the file in the background. I find this is a problem because it means a suspend is not instant and slows down the internet, sometimes for a long time if a large file is in progress.

I would like an option in settings that makes all uploads terminate if a suspend is initiated.

The background upload (after a suspend) also crashes the program if you try to quickly start a backup again.

I get event code: 0x00D6001E
"The previous backup operation has not been completed yet. Please try again in a minute."

Is this a problem for anyone else?

If you look at the process details (under windows seven in my case) you will see that the "ob..." process will need a long time to terminate when you close online backup, during this time it is tagged as terminate (don't know the exact english translation) but continues to discuss with the file server (backup server). I not sure it continues to transfert files because the two other process launched when you run a backup (TrueImageSomething) stops quite quickly but it it is discussing with the server for sure (I can see network traffic).

I've the same issue as your if I try to launch it again when the first one is not ended.

David

Yes, I have found this to be a particularly vexing problem. I agree with you that there should be a setting that allows an immediate suspend that does not end up crashing the entire backup program when you come back to resume backup.

Hopefully this is a feature that is offered soon. I feel the program is somewhat deficient without it.