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first full upoad fails for second time! - Reconnecting

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Hi,

I have just upgraded to Acronis 2014 and 250gb storage and i am on my second try of a full system upload.

The first time failed with about 20% left with 'Reconnecting'

My broadband is fast and did not disconnect, so can only assume the backup site disconnected.

I tried again the next day and down to the last 6 hours i get the same problem, 'Reconnecting' and it's not my broadband connection.

I have Win 8 pro 64 on a laptop (plugged in) with the power settings of never sleeping, so on all the time.

Has anyone had this problem (and sorted it)?

Paul

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Horsetags wrote:

My broadband is fast and did not disconnect, so can only assume the backup site disconnected.

There are other possibilities. Many users have reported issues with network backups, not because of Acronis but because the router gets overloaded with data throughput and cannot keep a consistent enough connection with the NAS for True Image to image or restore. Certain models of router and known to suffer from this issue.

Hi Tuttle,

Thanks for your reply.

I think you could be right, but i have now managed a full backup restarted 3 times, each time getting shorter.

I have just tried to backup my much smaller File backup and got 'Reconnecting' after about 20 minute, and just before i started it, i got a red (Acronis server not available) or something similar, so i think the backup server could be at fault sometimes.

The Cloud servers seem to be less reliable at weekends (Europe time zones).

Ian

I can understand that, but i have just tried it again this (Monday) morning, and am getting the same problem.

If their server is having problems, maybe they should upgrade them.

Trouble is, my business laptop is used 7 days a week and I would like backups to be able to be done 7 days a week.

I do back up elsewhere, but i would like the backup space i just paid for to be usable.

I can also backup online elsewhere with no problem (Box), so would like something that is integrated into acronis 14 to work

I have the same issues and as IanL-S mention the servers are painfully slow or less reliable on weekends. I have tried to use the Sync function for four days now with TI2014, without success.

Today i cannot even log in on the web page:
ssn: 50BEF095134D1F1D626C7E1487587A3C.betha
rqst: bdf84cd
date: September 03, 2013, 06:51:24 (UTC)

I pay for my cloud storage but i am thinking about going back to the not-so-flexalbe Dropbox only because it always works, and when doing a re-install of the system Dropbox syncs up the files fast while TI takes hours and hours for the same files. Acronis cloud storage/TI Sync has failed now for four days for me.

Those issues with Acronis cloud storage has been around for ages and something must be done to fix it. It must be a reliable service.

Hi Roger,

I have contacted Support and although they have got back to me, there still is no solution.

The obvious Firewall problem they thought about is non existent, my system lets everything else through

I actually (after 3 days and 3 tries) got the backup in the cloud (a system and a much smaller file one), but every incremental backup attempt since then has failed.

It starts off (and this is just with a small backup of files) with a kb(??) speed and tells me it will take about 27 days!

A short while later it goes to 'Reconnecting' and then nothing.

I have uploaded the same amount to Box and I have Skydrive also (paranoid about backups? :-), with no problems.

My new W8 laptop seized when installing a trial piece of (well known) software a few months ago and Microsoft and Dell could not sort it, and had to wipe it all and reinstall, and my acronis backup on an external hardisk was not successful, so trying multiple backups online.

I do expect a backup program with the cloud backup internally built in to work a lot better than it has.

I think I could be asking for a refund soon.

Im having problems with the cloud ,my service is fast but it shows upload of 3.1Mbit/s and 5 days remaining .
How can you get a refund?

Im having problems with the cloud ,my service is fast but it shows upload of 3.1Mbit/s and 5 days remaining .
How can you get a refund?

Im having problems with the cloud ,my service is fast but it shows upload of 3.1Mbit/s and 5 days remaining .
How can you get a refund?

john deciantis wrote:

Im having problems with the cloud ,my service is fast but it shows upload of 3.1Mbit/s and 5 days remaining .
How can you get a refund?

A few hundred gigs will take a while to upload. Even with a fast internet connection. It's your ISP that's the bottleneck, not Acronis and their cloud storage.

This post is from the beta, but it is still relevant.

http://forum.acronis.com/forum/43137#comment-135798

Also, please click on save, ONCE.

Thanks,

Whooaahh wrote:

A few hundred gigs will take a while to upload. Even with a fast internet connection. It's your ISP that's the bottleneck, not Acronis and their cloud storage.

Good point. The previous poster said his backup is uploading at 3.1Mbit/s, which is a darn fast upload (certainly faster than most home connections). As he's uploading that fast, there would seem to be no problem with the Acronis server. As you say, it's simply a huge amount of data to upload.

Just checked the logs and the last two incremental backups to the cloud failed (I do a daily backup). The idagnostics refer to disk-write errors which to a novice suggests that the problem is with the cloud server rather than my local HDD.

I have attached the log file; not sure if it will make any easier to work out what is going on.

I will be discontinuing the incremental back-up in a few days (with expiration of free beta testing storage).

Ian

Fichier attaché Taille
139238-109540.zip 2.28 Mo

I have to disagree with the ISP comment as i am successfully uploading large amounts of data to Box and Skydrive, but the connection to the Acronis server is nearly non existent and when it does connect, i get 'Reconnecting' fairly immediately, but then i can upload to box straight after, so my isp is fine and i am on BT infinity which is one of the better packages in the UK

Acronis support have asked me to send them a comprehensive set of reports made by software they have got me to install (not entirely happy about that bit), so an answer may be coming soon.

When it did connect once it showed low KB speed and 27 days to complete, and this was only an UPDATE to a folder full of files, not the full backup (which i first managed over three days and 3 attempts, each one adding on top of the other)

I will update here when i get an answer from Acronis

I wonder if the load on the Cloud Servers is highr than expected by Acronis, especially as they are offering the 5GB inclusive space, though of course one would have expected someone to have thought of that.

It might be helpful if people with Cloud problems mentioned the country they are in. I'm assuming that Acronis have servers in various locations such as the US, Germany and perhaps Russia and somewhere in Asia. It might be one particular area that is suffering from bottlenecks.

Colin B wrote:

I wonder if the load on the Cloud Servers is highr than expected by Acronis, especially as they are offering the 5GB inclusive space, though of course one would have expected someone to have thought of that.

Yes, i think the same regarding Acronis servers. The problem is that i had the same issues before Acronis started to offer 5GB free space, so either the servers were under dimensioned from the start or there is some other issue. (I had yet another sync that failed today...)

I don't think my ISP is to blame either. I have 10Mbps up and other cloud services are way faster to upload to than Acronis.

Where do i live: Sweden

I should add that my previous post was for the triple poster, not the OP. I have also corrected the previous post to reflect that.

I'm in Australia and it work OK for the first week, after that it has given repeated disk error resulting in aborted backup.

IanL S,

My ISP is Optus cable QLD, I haven't tried the Cloud with the RTM build, but with the beta I got between 3 and 800 kbps up, one timeout, most of the delay was logging in which could take up to 10 minutes.

Logging in via the True Image Android Applet didn't work at all.

I have BigPond cable, with 2MB max upload speed; I was getting between about 300 kbps and 1700kbs when uploading with beta version. I think I got similar speeds with RTM version.

Not sure if this is relevant, but I was doing a nightly incremental update of my system drive. There would have been quite a few updates before disk write error message came up.

Ian

Hello Everyone,

I will be gald to provide you with more information regarding Online Backup speed.

First of all please read this article that gives you some basic information.

Besides, I ask you to pay attention to the fact, that upload speed depends not only on your immediate provider and our servers, it also important which speed is allowed by other providers in the way. Sometimes there are some so-called bottlenecks in the middle that do not allow to use all the capacities of both participants.

We have 3 datacenters (if you want to know, where your backups are exactly stored, you can send me a PM):

  •     United States - The datacenters are in Missouri and Massachusetts, United States.
  •     European Union Customs Union - The datacenter is in Strasbourg, France.

So you can roughly check the upload speed using e.g. this tool, simply choose point close to our datacenters as destination.

Before Acronis True Image 2014 release we had also significantly updated software and hardware of our Online Backup servers in order to avoid any overloads and faults.

If you face any issues with online backup, please ontact our support team to investigate problems on case by case basis.

Thank you!