Full data backup filename adds a 1 to the file - 1.tib

Hello Allen,

I will do everything possible in order to resolve the issue you experience.

Without additional information I can’t be certain of the issue. However from what you have told me the possible reason for backup name can be split. Can you please clarify the backup destination place and its file system? Note that even if a backup split take place it shouldn’t be indicated as corrupted or unreliable so we should investigate it.

So first I would recommend you to check in Tools -> Options -> Default Backup Options -> Archive Split. Make sure that Automatic is set.

Then check file system of the partition you save backup to. FAT32 file system has 4 Gb file size limitation, so it can be the possible reason for the split. You can convert FAT32 file system to NTFS without data loss using Microsoft convert.exe utility:

1. Click Start, click Programs, and then click Command Prompt

2. At the command prompt, type CONVERT [driveletter]: /FS:NTFS

3. Convert.exe will attempt to convert the partition to NTFS

See Microsoft KB article for more information.

If you are not using the latest build 8101 you may want to update to it.  I am not certain if the issue is addressed in the new build at this point, however it is generally a good idea to be up to date.

In case the issue still persists please attach the last log file created within the program as well as Acronis Report to your next reply.

1)

- Start Acronis True Image;

- Select Tools -> Show log;

- Choose the log entry which contains errors;

- Click on the diskette icon, choose the location (folder) and save there;

- Send us the log.

2)

Please download Acronis Report utility available at http://download.acronis.com/support/AcronisReport.exe and run it and create a report. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive. This would provide us with detailed information on the hard disk partition structure.

Let us know if you need further assistance.

Thank You.

I am having a similar naming issue except Acronis appends 1(1) to the file name. Since the last part of the file name is the date, it appears as "file_YY-MM-DD1(1)". In my case the archive IS marked as valid and available for recovery. (File system is NTFS, Version is TIH2011 - build 5519. OS is W7-64, Archive split is set to automatic) Please note that I specified a CUSTOM backup scheme which only takes FULL backups (no incremental or differentials)

It seems I got you guys one better!...

I know for sure that I named my backup file as "Backup T61 20101017". I am also positive that, as usual, I ran a validation immediately after the backup and the phrase "The backup is valid" showed up on a green bar right underneath the box that contains the name, size and location of the backup file.

For whatever reason, the backup file still has the name I gave to it on the Acronis list of "My Backups". But when I check the name of this file in my external drive (where it is located), it reads as "Backup_T61_20101010(1).tib". I must add that there was already one backup file in the same external drive with the name "Backup_T61_20101010.tib", which had been created one week before.

Another surprise was to notice that the phrase "The backup is valid" was no longer there. So I performed a second validation, clicking "Operations > Validate backup" in the box where the file shows the name of "Backup T61 20101017" and the operation finished without any signs of problem. The phrase "The backup is valid" is there again. But the file in the external drive remains different. The date on this file (external drive) is correct, showing as 10/17/2010.

Believe or not, the Log shows the name correctly as "Backup T61 20101017".

How is this possible? This never happened before. Is this still the Beta version of the program???

I'm having the exact same issue. Each time TI Home 2011 executes a backup, it appends a (1) to the file name. For example:

If I set the file name as "full_backup.tib", I end up with this file: "full_backup1.tib". Then the next time TI Home runs, I end up with ANOTHER file named: "full_backup1(1).tib". At this rate, I'm going to run out of space very quickly.

I've been using TI for a couple of years now, and never had a problem. What's going on?

I’m surprised that, even though this seems to a quite old problem -- see Allen Reinecke’s post dated 2001-11-04 (!) and Dmitry’s half-heartedly attempt at providing a response to a problem that seems to have never been resolved -- we are still here today, one year and at least one version later, struggling with the same issue. At it seems to occur quite frequently, too!

It’s also strange that I never had this issue with any of my previous versions o ATI. And with my current version (ATI Home 2011) I had made already about twelve backups without this ever happening.

HELP, please.

Cheers

I was hoping someone would have at least a clue as to why this happens.

Any and all suggestions will be very much appreciated.

Cheers

I can think of a number of reasons why Acronis would (legitimately) append something to the file name:
1. Archive splitting is NOT set to automatic - In that case the 'pieces' of the backup (even if it's only one piece) would have to have different names.
2. More than one backup are taken on the same date but only name and date (no time stamp) are specified as the file name. Since you cannot have 2 identical file names, Acronis would have to add some sort of identifier to distinguish the 2 backup files.
3. You specify something other than full backups. Again Acronis would have to add an identifier to be able to distinguish the different versions.
So far - so good - but in my case none of those reasons applied so I have no clue why Acronis would append anything to my file names.
Now for some weird news:
I am backing up four different partitions with different schedules, different names etc.
Two of those backup jobs produced properly named backups,
the other two had those mysterious numbers [(1) or 1(1) or 11] added to the name.
I duplicated one of the working backup jobs and just changed the destination / file name and ran the job: The resulting .tib file was named correctly.
Next, I changed the source (no use backing up the same thing and just giving it a different name) and ran the job. Guess what? The mysterious (1) is back! None of the other settings was touched!
This is getting decidedly frustrating!

I have the same issue. I get file name with added (1) and it is a full backup even though I chose incremental. Using TI 2011 Build 5519.

Refund received

Hi The Ancient,

Couldn't take it any longer or what? What happened?

I think I may have found the answer for my troubles. Or so I hope. I will definitely come back shortly and report whether I was successful.

Cheers.

After encountering nothing but problems with Acronis True Image Home 2011 for the last month, I decided I did not want to waste my time beta-testing a half-baked product. I can make better use of my 40 years IT experience elsewhere. For now, I am reverting to Acronis True Image Workstation 9 (which has worked well for me) while I look for a product that will fulfill my needs.

TheAncient,

I am sorry you had to resort to that extreme. But I have vented off similar frustrations myself about the ATI 2011, build 5519. This is my 4th version of ATI and I must say that, as far as I am concerned, this is the worst version ever!

I also acknowledge with sadness that the looks and much of the performance of this version is not different from any Beta version of any second-rate piece of software. It's a shame I have to say this, but after all the statements I have made, in these forums and elsewhere, about the great quality I always encountered in ATI, I think it is only fair to state that I feel quite disappointed with the gradually lower quality of a once just great backup and recovery program.

Besides looking almost casual, this 2011 edition is very unstable, stops working while launching for no apparent reason, takes an unusually long time to go from "Disk Partition Backup" to the next screen "Configure Disk backup process", the gyrating circle with the word "Loading..." strangely remains stopped, as if frozen, and Windows 7 often comes up with the message "This program is not responding..."

It is also strange, to say the least, that the user settings under "Disk Backup Options" keep changing the Backup Scheme from "Custom" to "Version chain". Why on earth can the program not remember my settings and keeps defaulting to this "Version chain" scheme? Is there anything I'm missing here?

But, for all those who still have the issue with the (1) addition to the file name, this is the answer:

-- After clicking the "Disk and Partition Backup" option, make sure that 3 or 4 lines from the bottom of the next screen ("Configure disk backup process") the backup scheme is set to "Custom", not "Version chain".

-- If you need to change it, click on the link in the last line "Disk backup options".

-- In the box that pops up, click on the tab "Backup scheme", then on the down-arrow inside the grayed box just below, and choose "Custom scheme".

-- Then in the grayed box next to "Backup method", click on the down-arrow and choose "Full", then click on the OK button at the bottom.

Now you should see "Custom" after "Backup scheme". From here on you still need to choose your backup destination drive and backup file name. Click on the button "Back up now" when you're satisfied that everything looks fine. And good luck!

To avoid unpleasant surprises, don't forget to run a Validation when backup is finished.

In summary:

I still keep my previous opinion about the bottom-line efficiency of this program -- I NEVER encountered one single real problem when backing up or recovering, over the last five years. But the appearance and user-friendliness of this ATI 2011 is quite disappointing. As I have said before, it does not look better than any beta program. Actually, many if not most beta programs do look better and are more user friendly than this one.

One other unpleasant aspect is the apparent absence of timely help in these forums for issues that, in many cases, would take less than one minute for any Acronis associate to respond and, by doing so, to leave one more customer happy and well served. Or I may be just arriving from a different era or a different planet, I don't know...

Anyway, at least the issue that I was having regarding the name of my backup files showing a (1) after the name of my last full backup was resolved and, if anyone was still looking for an answer, you got it... No thanks are necessary.

Cheers

That isn't a solution actually for the appending-numbers issue. Changing a task might cause it to stop adding numbers, but they might show up again later. You can have a custom scheme from the get go and still ahve the numbers show up. But do not loose heart over the numbers. The are innocuous appendages, like an appendix and the fix is expected in an update to ati2011, which we hope will be available soon.

Scott,

I'm not sure I understand what you mean. Mine IS NOT the most desirable solution, of course, just because ATI2011 will not keep the settings the user picks for the backup scheme, thanks to Acronis, and I stated that in my post, did I not? Should the program retain the settings I enter, then we would have a good solution.

But as an interim solution to get rid of the numbers, I say it's tolerable. At least much more tolerable than having what seems like a beta version of the program. But I'm not going to get into that argument, at least for now. I also miss your point in saying that those freaky numbers are innocuous... Are you sure about that? Don't they mean anything? Or is there any difference between a Custom scheme and a Version chain scheme?

And, sure, of course we hope Acronis will come soon with a good patch, not only for that but also for those other issues I mentioned in my previous post, and others that are there but I didn't mention. Do you happen to know when such patch may be coming out?

Cheers

LinYu,

All my backups show the "Custom Scheme based on the Full Backup". Unlike what happened to you, mine never reverted to "Version Scheme". Despite the fact that all backups are marked as "Full", (as per your post), it still keeps tacking numbers ("1", "11", "(1)", "1(1)", "11(1)" etc) onto the end of the name.
Unfortunately, this is not the only problem I had with Acronis. Here is a [slightly edited] excerpt of my refund request to them:

• It “makes up” backup jobs (one minute it will list one job with 2 versions available for restore, the next minute it will show two jobs of the same backup – one that has the schedule and is marked as “not yet backed up” and a second one that has no schedule and has the two versions available for recovery.
• It “invents” messages (I canceled one validation job. Since then it shows the message “Validation has been canceled by user – view log” but since then, the log has been wiped and 2 successful validations have been performed.
• It takes liberties with the file names (It appends “1”, “1(1)”, “11” to the file names) (posting in the Acronis forums yielded no solution)
• Email notification options required an extended session with chat support
• It cannot add newer backup versions into a sequence of backups ([ ref:00D3Zcb.5005AXqGu:ref ])
• Customer support is horrible. Here is an example of my exchange with customer “service”:
Me: [described that I could not add a new version into an existing series of backups]
Acronis: … you would like to keep two backup for each drives and would like to automatically delete the old backups… (no mention of the actual problem)
Me: I am not certain you fully understood the question: The problem is NOT the deletion of older versions - rather it is the ability to ADD versions that TIH is not aware of. For details, please re-read the attachment of the original problem report.
Acronis: If I understand you correctly, you have a created a backup task to delete the older backup archives but it does not delete the old backup archives. The old backup archives were added to the list but the new task does not recognize them.
Me: Please read my original submission: The problem is NOT the deletion of older archives - it is the addition of newer archives into the series of existing archives.

One of the difficulties in describing problems is one of semantics. What is a "job" versus a "backup" versus a "version" vs a "series of backups"? (way back we used the term "generations" [GDGs]) I tried to set up one "job" to back up my data drive and keep only the 2 most recent versions, but all of a sudden I find two entries listed under "My Backups". One is named "DATA" (the name of the job I originally created). It has the scheduling information etc and in the detail shows one version available for recovery. The second one is named "DATA_OTHERDATE(1)", has no scheduling information and in the detail shows a different version available for recovery. In the backup directory there are 3 different versions - three .tib files - available. Confusing to say the least.
Now add a touch of "time travel" to the problem:
Let's say you have 2 full backups of your data drive (version 1 and version 2)
Suppose on day one, you first back up your system drive and then your data drive creating version 3 of the data drive backup and deleting version 1.
You now restore your system drive to a time before the data drive was backed up. Acronis now does not know about the latest backup of the data drive (version 3) - It "thinks" it has version 1 and version 2.
If you now run another backup of the data drive , it creates version 4 but does not delete anything (it would delete version1 but that version does not exist any longer - it does not delete version 2 as it thinks it's the only existing version)
So now, Acronis "thinks" it has version 2 and version 4 - it still doesn't know about version 3.
When you do the next backup of the data drive, it creates version 5 and deletes version 2. It now thinks it has versions 4 and 5. It still does not know about version 3: you have to delete that one manually since it is not part of the "series".
Confused yet? I am!

I am happy that I received the refund without any problems. I would be even happier if I had a usable product and could continue using it. I have started to look at competing products but have not had much luck so far: Most do not even offer an image backup - they just back up individual files. Others (NovaBackup, DTUtilities) don't even start up on my Win7-64 system. It's going to be a long haul....

Greetings. I had a similar problem and thought I'd post my resolution in case it helps anyone else.

I wanted a full backup daily, to an external drive. I wanted TI to simply overwrite the previous day's backup each time. This worked fine for me. However, when my friend purchased Acronis and tried to do the same thing, instead of overwriting previous files he would get additional files with numbers appended, just like some of this thread has indicated. This happened despite regardless of any setting changes within TI. The backups would work fine, but eventually his external drive would fill up since old backups were not being overwritten.

When I compared the configurations of the two systems -- the one that worked and the one with the appended number issue -- I noticed that the failing system's external drive was formatted as FAT32. The properly functioning system had an external drive with NTFS. Since the external drive was only used for backup, it was an easy matter to reformat the drive to NTFS. Problem then disappeared and everything now works fine. Hope this helps others.