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Hi DPI display messed up ...

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Just installed version 2015 on my Razer 2014, 14" laptop... this has a 3200x1800 display.

It appears Acronis is not reading the scaling properly. To read text on this screen the Windows scaling has to be set to the largest font size. When I do that, some of the menus don't work properly, and some of the dialog boxes are scrambled. The selection tree for setting backup location won't sense the cursor location properly.

If I turn off scaling it works, but then the prgram UI is almost unreadable. The min and max icons are about 0.5 mm in size, and text is < 1 mm high: hard to see without a magnifier.

I haven't tried a lower resolution setting but will try that out later ... this is just to inform that despite this supposedly being designed for win 8/8.1, it does not work properly with scaling for hi dpi (but small) screens.

..Mike

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Hello Michael,

You have a nice peace of hardware :)

ATI2015 supports scaling (up to 250%) in general though graphic items (icons etc.) cannot be scaled by now and we are keep working on better High Dpi devices support. In order to help us with this could you tell me what is your default scaling? Also could your provide some screenshots with troubled places?

As for now I recommend you to set 150% or 200% scaling in "screen resolution" settings and open ATI on fullscreen or at least 70% of your desktop.

Thanks!

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I've been running into the same problems on Acronis TI 2014 on the latest Lenovo X1 with a hi-res touch screen. Most apps handle it very nicely bit with Acronis all the lines are crunched up together on some screens, particularly when I am selecting a folder for my backup. They can be almost impossible to read.

Has this issue be remedied in the current 2015 version ?

Thanks.

-Ric

Hi Richard,
the work on improving DPI support is conducted continuously, so you'll defnintely find improvements in Acronis True Image 2015.
However, if it is not urgent I would recommend to wait till Acronis True Image 2016 release, which is expected within several days.
Thank you,

Anna, pushing the envelope a bit... can you me an ETA on 2016? Tomorrow ? ;)

-Ric

Sorry for not updating you, Richard! Acronis True Image 2016 is available since 17 August. Please see details in Acronis True Image 2016 forum.