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I can not open an archive

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Expensive to the daypart! I can not open, connect, recover appearance from a report "Archive of back-up copies of Acronis True Image Home is damaged. If this back-up copy is appearance of disk or section, make attempt, to connect this appearance, recover saving information from it". All of it happened since I cleaned appearance on viruses. Alike that in an autoload a virus sat I put to death him, and appearance can not be opened now. I ask for a help.
PS I write you with Russia

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Hello Fedor,

I understand the question and will do everything possible from my side to solve the issue.

First of all I would recommend you to validate the backup archive by means of the software validation tool and see if the backup is actually damaged. If you have a corrupt backup and need to restore data from it, the general strategy would be to:

  1. Copy the corrupt backup archive to the internal hard disk drive (if the backup is on an external resource/media);
  2. Mount or explore the backup archive and try to restore files or folders from it.

Also please make sure that you are using the same version of the program to restore the image.

Let me know if you need further assistance.

Thank you.

One month ago I did a security copy, after I validated this image not had problems.
But now when tried mount gives an error message "This is not the last volume".
I tried validate again this copy, but gives an error message "File damaged".
The image .tib is a file of 50GB.
I have followed the instruction of your forum, but I can´t solve my problem.
Advance thanks.

Hello Rodrigo,

Let me assist you.

First of all, please try workarounds suggested by Dmitry in the previous comment to this post.

If those solutions will not help, please use the following scheme to troubleshoot the issue.

The troubleshooting scheme will guide you through steps to find out whether the backups are detected as corrupt due to the machine's faulty hardware, or they get corrupted during data transfer from network or USB, or due to the faulty transfer cable, or if the issue is in Acronis True Image running in Windows, or if the issue is with Acronis Bootable Media.

Additionally, I may recommend you to create a bootable media and try to validate your backups using it.

Please let me know if the issue still persists.

Thank you.