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I have installed Plus Pack, but Recovery CD does not have Universal Restore

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Hi All,

I have installed Plus Pack Build 6131 successfully (verified by the About screen).

I used Media Builder to create my Recovery CD.
But when I use it for a Recovery to dissimilar hardware, there is no option: "Use Universal Restore" on the Choose recovery method on the Recovery Wizard screen.

Regards,
Leigh

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Hello Leigh,

Thank you for posting. I will definitely help you with this issue.

Sometimes this issue occurs for several reasons, either a wrong OS or it is not detected by our software, errors on the hard drive etc. I would appreciate if you could check the following article for the solution.

To localize the issue please download the bootable media from your Acronis web-account. Please check this article for additional information. Sometimes if the program components did not update correctly this issue occurs. It can be corrected by launching the installation file and selecting repair installation.

Let me know if you have additional questions please.

Thank you.

Hi Anton,

Thanks for your suggestions.

Turned out that the files system on the source disk was corrupted.
I ran chkdsk to fix the errors, created a new Backup image and now the Restore gives Universal Restore as an option.
The restore to dissimilar hardware worked.

Regards,
Leigh