Installation and uninstallation of 2010 doesn't work on Windows 7 64-bit
I am working on RTM version of Windows 7 Ultimate. I have installed ATIH 2010 (TrueImage2010.5055_s_en.exe) with my serial key. After installation finished I was asked to restart. I have restarted.
After restart, I clicked Rescue Media Builder and successfuly created ISO image for my CD. Then I tried to open the actual Acronis True Image Home but I just saw a dialog saying that "Acronis True Image Home is not installed".
I have then decided to uninstall the program. I went to Control Panel > Programs, selected Acronis True Image Home and hit Uninstall. After about 2 minutes the uninstall dialog closed but Acronis True Image Home is still listed in Programs control panel and when I navigate to C:\Program Files (x86)\Acronis\TrueImageHome I still all the files there.
So in total: I can't use the program, because it claims not to be installed but at the same time I can't uninstall the program!
Is this a known issue? How can I resolve this? I am now without Acronis completely!
David.

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Hello David,
Thank you for using Acronis Products
Run the installation file once again and choose Repair, see if the issue persists. Also try to perform the following command. Enter "cmd" in the search box under the Start menu and press CTRL + SHIFT + Enter to launch the command prompt with administrative privileges. Alternatively, you can also right-click the highlighted result and choose the "Run as administrator" option. Now, there is a simple command that you must type, namely "net user administrator /active:yes" without the inverted commas. In order to disable it, enter "net user administrator /active:no". Install the program once again.
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Another way to start a program with temporary Admin permissions is to press CRTL + SHIFT and then click on the icon.
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Ok, I got it working. What I did is I started the installation again and chose Repair. When finished, I restarted the computer and ATIH2010 now works fine.
David.
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