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Installation problem with True Image Home 2012

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I did buy a full update versins and now I cannot install it because I cannot get connection to the update server.
1
I did buy a Dutch version (is also mentioned on the bill
I registrated the serial number and it was metioned als an English version
2
After trying to install the product I get every time the message
"Fout bij het tot stand brengen van een verbinding met de update server"

I am looking how to connect to Acronis to solve this problem but I cannot find an email connection to talk about the problems

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Hello Andries,

Thank you very much for your post.

To resolve this issue in the least amount of time I would recommend to contact our Support team directly via chat, please check the following guide which shows how to navigate through our support wizard.

If you need additional help please let me know.

Thank you.