Message - Acronis Loading, Please Wait Freezes Computer
I recently recommended Acronis 2012 TIH to a friend who is not very computer literate. I have been a user for years with good success.
He purchased the full version on-line and I talked him through installing the software just fine, but when he tries to do a clone disk operation (from his desktop) everything appears very normal until after the required reboot. At this point the message "Acronis Loading, please Wait" appears and the software locks up. The only way to get out is to do a hard power off re-boot of his computer. We also tried using the Acronis Boot disk (which had been created earlier) and the identical message appears, and the computer freezes.
The computer configuration is an older E-Machine with Windows XP SP3 and 384 MB RAM. The internal hard drive is 350 GB in size and the external USB Drive we are trying to clone to has an original total capacity of 1 TB and came already divided into 2 logical drives (NOT Partitions) of ~460 GB and 640 GB. I used XP Disk Management to delete all but the 640 GB drive. Acronis now shows the internal drive as drive 1 and the external drive as drive 2 (or it could be drive 0 and 1 - I don't remember).
I have asked him to upgrade his RAM to the maximum supported by his computer, but this has not been accomplished yet.
I had also uninstalled all un-needed software from his machine and generally tuned it up. His anti-virus/malware protection is Malwarebytes software and his Windows Firewall is turned ON. Also, I had also just successfully removed a 'Windows Debug Center' trojan from his computer.
Can anyone suggest a solution for this vexing problem?
Also, I would like to utilize his free 30 day tech support option to help him, but get stymied at every turn even trying to send an email since he is in Alabama and I am in Colorado. He is approaching 90 years old and is not very computer literate. Is there anyway I can discuss his problem on the phone with Acronis tech support under his 30 day free support?
Robert Matthew
My suggestion would be not to attempt a clone but use the CD to create a full backup of the disk and then restore the backup onto the target disk as per included pdf examples.
As you are a prior user of TI, perhaps you have an older version which has less stringent memory requirements.
In this arrangement, you do need a temporary storage location for the Backup file. The size of the backup file will be about 70% of the used space on the old disk. If a 3rd temporary disk not possible, you might be able to direct the backup to the external and then copy/transfer the file from the external to the original disk as the backup file is not an ordinary file. Then you could restore the backup from file from its temporary location on the old disk and restore onto the larger target disk.
Here may be some help.
This is an example of using the TI Bootable media CD to perform a disk option backup using version 2010 but very similar to version 2011 and 2012
http://forum.acronis.com/sites/default/files/mvp/user285/guides/2010-ti…
This is an example of using the TI Bootable media CD to perform a disk option restore using version 2012 but very similar to version 2011 and 2010.
http://forum.acronis.com/sites/default/files/mvp/user285/guides/tih2012…
Once you get ready to restore the backup onto the larger disk, before the restore, I do suggest that you use the TI "Add New disk" option and delete the old data off the target disk so the spade becomes unallocated before restoring.
I must commend your 90 year old Colorado friend for even attempting a clone. The clone is not an easy chore to perform. I am well up in years myself but computer literate.
If we can help more, ask your questions. Good luck.