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need help with True Image 2013 @Alienware X51 R2

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hello there

i have a latest Alienware X51 R2 with haswell i7-4770 CPU and an advanced UEFI BIOS. i want to backup it's disk, but after loading True Imag 2013 from USB drive, it can't read the HDD.
how can i solve this problem?
thanks
True Image 2013 works fine on Alienware X51 R1, last generation without the UEFI BIOS

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after loading True Imag 2013 from USB drive, it can't read the HDD.

You mean you boot your computer on a USB recovery flash drive that you prepared with the software running on Windows?