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Need keys for my True Image 2013 license

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I have been using a licensed copy of True Image 2013 for years. I am now trying to install that same version on a new computer that I am building.

I have TWO License Keys (although I don't remember WHY I have TWO keys).

But I have misplaced the installation files, so I downloaded the install file for TI 2013.

But the install process won't accept either of my two license keys.... I get a message saying the keys are "upgrade keys" - which I assume means they are not "installation" keys???

How do I install my copy of TI 2013 on my new computer????

   

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David, if your products are registered to your Acronis Account then you should be able to find your license keys there too.

When you have purchased an Upgrade version of ATI, then this will always require that you provide two sets of license keys, one for the upgrade version and one from a previous full version of ATI.  If you have had ATI 2013 installed and activated on another computer then this suggests that you have met the requirements for the two sets of keys previously.

With regards to installing ATI 2013 on a new computer, please understand that the earliest version supported by Acronis to be installed on Windows 10 was ATI 2015 - no earlier version is supported and you may hit errors triggered by the Microsoft Program Compatibility tools saying that ATI 2013 is not compatible with Windows 10.