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No dialogue window shows even though TIH seems to be running

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Hi,

My TIH 2012 backups suddenly started failing. I ran TIH and the icon appears in the task bar but there is nothing on the screen. Right clicking on the application in the task bar gives me the option "Acronis TRue Image Home" or "Close Window". If I click on "Acronis True Image Home" I get the User account control window where I answer [yes] and then get a waiting symbol for a few seconds then nothing.

Not sure why this suddenly started happening. Uninstalled and re-installed and the same thing happens. Disableing the virus scanner makes no difference.

So I now have a PC with TIH 2012 installed but I cannot run it.

Any help most appreciated.
Chris

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Step 1 would be a careful examination of the log files. Upper right corner, click the middle gear wheel.

or from inside your backkup task, along right margin inside the task, click the gear wheel.
One the log file is visible, then click on each to see what they convey.

Hi GroverH,

I cannot do as you suggest as there is nothing on the screen when ATIH starts. I only get a icon in the taskbar - there is no ATIH window on the screen. I have uninstalled it now (this fixed my issue with my PC being unable to see USB drives).
I will now look at using the ATIH remover to make sure everything is uninstalled and try the install again

Which version of Windows?

When you start TrueImage, is there any menu's along the top row for selections of topics?

Do you have a Start/Programs/TrueImageHome menu?

Also do the Control-Alt-Delete option and determine whether you may have multiple instances of the exact same trueImage program running--you should only find a single specific program to be listed only once.