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No response to my support request

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Hello,

on January 8 I posted a support request through the support link and received a case number, being 01458188

I have yet to receive any response regarding this issue. Are there any actual support people watching these forums? Perhaps they could initiate some action regarding my request?

Regards,
Chris Stebbing.

0 Users found this helpful

Hi Chris, and Grover!

Thank you for your comments.

Grover, thanks a lot for help.

Chris, from our cases database I can see that your case has already been processed, and currently is in the "Solution Sent to the Client" status. Please let us know if there's any procrastination with the reply from support's side, or you would like to provide us with a feedback regarding your support sessions.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.