Nonstop Backup stopps at 20%

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Beginner
Contributions: 1
Commentaires: 2

Hi together,

Im using TruImage2010 on vista. Everthing was working fine including nonstop backup.
But now nonstopbackup is always going to deactivate. When i start it, it works, but it stops after about 20% of saving . I tried it with another disk, but the same problem. I dont get any failure message. All other features are still working fine. I tried to start directly the service in the services section, but the same.
There was no known changing on the system
Any idea?

dim 15/11/2009 - 22:00
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Frequent Poster
Contributions: 4
Commentaires: 942

Hello Max,

Without additional information I can’t be certain for the source of the issue. In order to investigate it please clarify the following. Have you installed any software recently or maybe new service pack of Windows? Also have you checked the disks for bad blocks and file system errors? As it can be the possible reason for the issue I would recommend you to perform chkdsk with /r parameter:

- Go to the Command Prompt (Start -> Run -> cmd)

- Enter the command: "chkdsk DISK: /r" (where DISK is the partition letter you need to check) for every partition that is visible in My Computer. Please note, that checking the C: drive may require you to reboot the machine.

If the issue persists please attach Acronis Report to your next reply. Please download Acronis Report utility available at http://download.acronis.com/support/AcronisReport.exe and run it, create a report. Please compress the Acronis Report output file into an archive (e.g. with WinZip). This would provide us with detailed information on the hard disk partition structure.

Please also attach device tree to help me identify the possible program which can lead to Acronis software malfunction.

- Download and unpack the Device Tree application:

http://download.acronis.com/support/devicetree_Vista.zip

- Run the application from "i386" folder (run the 64-bit version of Device tree from "x64" folder if you have Windows Vista 64-bit);

- Completely unfold (click on all plus signs) the \Driver\partmgr and \Driver\volmgr branches;

- Move the margin to the right in order to see all the items;

- Make a screen shot and attach it to us.

If you are not using the latest build 6029 you may want to update to it. I am not certain if the issue is addressed in the new build at this point, however it is generally a good idea to be up to date.

Let us know the results.

Thank you.

sam 21/11/2009 - 08:14
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 2

Hi Dmitry,
thanks.
I did a chkdsk DISK: /r on this disk, but it did change nothing.
In the meantime two other image-backup jobs did no more work, they always asked for disks nr??

After deleting these jobs and creating them new, these jobs work properly again and the nonstop backup works properly again.

mer 02/12/2009 - 16:26
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Contributions: 11
Commentaires: 1342

Hello Max, 

We're terribly sorry for the delay with the response and for the difficulties you've experienced with Nonstop Backup feature. 

Our developers are aware of the issue and they's working on it with the top priority. We'll surely include the fix for this issue in the nearest official build of Acronis True Image Home 2010. 

Unfortunately, I can't tell you the time frame of the new release, however, we'll surely send a notification to all our registered customers. 

Please let us know if you have any further questions. 

Thank you.

sam 27/02/2010 - 07:49
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.