Nonstop Backup Turns Off

I'm not sure what "optimized" means. If only it was advertised as "Working Nonstop Backup"...

David Ramsey wrote:

I see from my mail this morning that True Image Home 2011 is out, and that I can upgrade for a mere $29.99. One of the touted features is "Optimized Nonstop Backup".

Anyone tried it yet?

Troubled by the same issues most people here have (i.e. NSB starts, initial backup completes, stops, manual starting it again -> bsod) i swalled the bitter pill and bought ATIH 2011.
Running the "optimized" version for a few hours seems to work. No problems as of yet, while with 2010 it almost crashed immediately.

System Spec: Win7 Ultimate 64bit, 12gb ram, USB2 Harddisk as NSB device

If this keeps working, fine, i finally got what i paid for with 2010, with a new UI minus the plus pack which i have to pay for again.
Overall i feel cheated, and an update to 2010 fixing this bug would have been much more customer friendly.

No way i'm buying the next version to get the fix for the one I already bought. Who are they? microsoft? Fix what was sold.

I am too will not buy to fix, trashed the email immediately, so they know how to make it working, just want us to pay more for another experimentize, on and on........ buy the fix (next version) if this not working? Pay two (or more) to get one!

As i stated earlier, ATIH 2011 stopped my pause errors, until today i booted up my PC, and ATIH "paused" for unknown reasons. Pressing start was followed by a paused again message 5 seconds later. I can repeat this all over, at least 2010 gave me a BSOD, when trying to start again.
Removing the individual days does not help.
Removing all days does not help.
No logfiles do not help
Removing the complete NSB store works, and i can run/start NSB again.
This time i run the NSB store on a local sata drive, instead of the usb2 external one, to exclude this as an error.

Hey Acronis! Right after you fix NSB in version 2010, please fix the issue with your forum that makes people think an error has occurred and wind up posting comments multiple times. Geesh! At least the box looks nice. I'll give you that.

Dear Customers,

We got a confirmation from our Development team that all fixes to Non-stop Backup available in newly released Acronis True Image Home 2011 will be backtracked and included in the last update of Acronis True Image Home 2010 as well. Unfortunately, I do not have any ETA for new build availability at the moment but it should not take much time, so hopefully you'll be able to download it soon.

Marshall Mooney, The issue with forum you're talking about is known and it is now fixed. Should you still experience it - please post to Administration section.

Thanks,

Andrey

Hello Andrey,
i purchased ATIH 2011 + Plus Pack, especially to get NSB fixed. After two days of testing (almost) nothing has changed.
NSB starts and runs now, compared to starting and stopping and bringing up a bsod right away with 2010, but after a restart of the pc, it pauses itself and a restart is immediatly followed by a pause/stop again.

Only deleting the whole NSB backup store and restarting it, lets it run until the next reboot. Are there any logfiles _why_ NSB is stopping, there must be a reason for it?

Christoph

Setup: Windows 7, x64, AHCI SSD (Only Personal files) -- NSB --> internal Sata Drive

PS: Does anyone know of a working "NSB" solution for Win7, x64?

Andrey,

Thank you. That's about the best news regarding this matter in a looong time. Let's hope that NSB does really work with these fixes! And let's hope doesn't take another year...

Regards,

MaTsch

Let me clarify my post here just to shed some more light on the situation.

There were a number of issues reported with NSB. And NSB driver was completely reworked for new ATIH2011 version. It is supposed to be backtracked to ATIH2010 a little bit later.

However some problems may still persist and any help with localizing them would be much appreciated. The earlier we will be able to identify their root causes - the quicker those will be fixed. Unfortunately I cannot guarantee that all further fixes for NSB will be incorporated in ATIH2010. This may be technically impossible.

Christoph, If you are not using Avira Antivirus I am not sure about the reason yet and I think the best suggestion I have is to submit support request with this problem.

Thanks,

Andrey.

Christoph, If you are not using Avira Antivirus I am not sure about the reason yet and I think the best suggestion I have is to submit support request with this problem.

Thanks,

Andrey.

[/quote]

Hello Andrey,
actually i'am using Avira Antivirus (Premium Security Suite). Are there known issues with it, first time i read about it here.

Christoph

Christoph,

I'm afraid yes.

Avira stops NSB. This issue was discovered just recently and currently being worked on. Fix should be available in the next product update.

Andrey. 

Andrey,

> Avira stops NSB. This issue was discovered just recently and currently being worked on.
> Fix should be available in the next product update.

Sigh... Good news and bad news seem pretty close nowadays. I use Avira Antivir as well...

What does "next product update" mean? Next fix for ATIH 2011? ATIH 2012?

And what about ATIH 2010? I bought ATIH 2010 ten long months ago because of NSB - and only because of NSB (as I have said many times here). There has never ever been any information by Acronis that the product would not work along with Avira Antivir. Otherwise I certainly would not have bought it; what for if it wouldn't work? But in good faith I believed it should/would work. It didn't. I spent hours and hours trying to make it work. Needless to say (with hindsight) that I wasn't successful. It was (and still is) soo frustrating!

Can you understand that I still hope to get (at some point in time) what I paid for? Wouldn't that be fair? What will I have to do, Andrey?

Regards,

MaTsch

MaTsch wrote:

Andrey,

> Avira stops NSB. This issue was discovered just recently and currently being worked on.
> Fix should be available in the next product update.

Sigh... Good news and bad news seem pretty close nowadays. I use Avira Antivir as well...

What does "next product update" mean? Next fix for ATIH 2011? ATIH 2012?

And what about ATIH 2010? I bought ATIH 2010 ten long months ago because of NSB - and only because of NSB (as I have said many times here). There has never ever been any information by Acronis that the product would not work along with Avira Antivir. Otherwise I certainly would not have bought it; what for if it wouldn't work? But in good faith I believed it should/would work. It didn't. I spent hours and hours trying to make it work. Needless to say (with hindsight) that I wasn't successful. It was (and still is) soo frustrating!

Can you understand that I still hope to get (at some point in time) what I paid for? Wouldn't that be fair? What will I have to do, Andrey?

Regards,

MaTsch

You just cant make this up!

I too use Avira, you cannot be serious that this is what has been causing NSB to stop working!
Come on guys enough is enough you have had plenty of time to fix this, and now before you have fixed last years release you have released the 2011 software.
You owe us at the very least an upgrade to 2011 F.O.C. as 2010 has never worked properly, or you should refund us as the product is faulty.

I was giving you the benefit of the doubt as invariably software will have bugs that need to be flushed but this has gone too far.

It was only during beta testing of 2011 (I believe) that the Avira incompatability was discovered to be one of the causes of the reported problem.

Hence the purpose of a beta phase. But not fixing it during beta.....

Colin B wrote:

It was only during beta testing of 2011 (I believe) that the Avira incompatability was discovered to be one of the causes of the reported problem.

Is there any kind of workaround (maybe on the avira side), until the fix from acronis is made public?

PS: Posting on this forum feels quite odd, but please fix this acronis/avira thing first:(

Christoph,

I'm afraid I don't know, I only have BitDefender and Eset to test against.

Might be worth checking out any Avira forums and see if others are reporting incompatibilities with other software and see if any one has workarounds to try.

I'm happy that Avira users may have a solution, but I use Norton Internet Security (17.7.0.12) and have the same problems as so many others (maybe all users). Could the conflict be antivirus programmes in general? I out out travelling at the moment so can't try turning my AV off and running NSB. Has anyone given it a go?
-Martin

Hi all,

Sorry for not answering you earlier.

As I mentioned in my previous post incompatibility with Avira had been discovered just recently and I can assure you our development is now taking every effort to find a solution for it as soon as possible. Update should be available for ATIH2011, however I am not sure if it will be backtracked to ATIH2010, I really hope it will. Though it is a bit early to discuss. I will keep you posted once I get more information on the subject.

Anyway, I can assure all of you that I will take every effort to make things right for you guys.

Feel free to post here should you have any further questions.

Andrey.

Martin,

I really do not know - at least this was not reported as known issue yet.

Are you using ATIH2010? Did you try to install trial version of ATIH2011 to check if it fixes the problem?

Let me know the results - I will figure out what can be done in this case for you.

Thanks,

Andrey. 

Audrey, in one post you said this:
"We got a confirmation from our Development team that all fixes to Non-stop Backup available in newly released Acronis True Image Home 2011 will be backtracked and included in the last update of Acronis True Image Home 2010 as well."

In another post you said this:
"Update should be available for ATIH2011, however I am not sure if it will be backtracked to ATIH2010"

So, what are you saying? Is it going to be backtracked or not? Do you really know what's going on?

Hello Skip,

Changes that are already present in ATIH2011 will be backported to ATIH2010.

As for the newly discovered compatibility issue with Avira - This is what I am unsure yet. 

Let me know if you still have any questions.

Andrey.

Andrey,

Thank you for trying to help us. Would you mind giving me an answer to the (not rhethorical meant) three questions of my last post? Those were:

> Can you understand that I still hope to get (at some point in time) what I paid for?
> Wouldn't that be fair? What will I have to do, Andrey?

Thank you.

In addition: I think it would be much more convenient for Acronis and most probably less expensive  for Acronis  to just give those that complained here or that directly contacted your support department about NSB the new version of ATIH (2011) for free. All the other users seemingly do not use NSB and will not care. And those receiving it will most probably and finally get a working NSB (given that all the major bugs can be fixed until the end of life of ATIH2011) and will be appeased.

Otherwise it will probably get even more expensive for Acronis: If you think about all the future hassles if not all major bugs of NSB will be backported to ATIH2010... then you have backporting costs and even more expensive: further negative PR finally ruining the image of Acronis. Just take a look at the reviews so far at Amazon or any other online shop and realize what is happening there and in the minds of past, current and especially future Acronis customers. Acronis screwed it up with ATIH2010 (I guess here we all agree although Acronis can of course not agree officially) and it will need a special effort to rebuild its reputation and re-establish trust in the heads of its (potential) customers. And you don't do that with nice words and further promises after you just got a reputation for breaking your promises - then you need positive actions.

Regards

MaTsch

Colin B wrote:

Christoph,

I'm afraid I don't know, I only have BitDefender and Eset to test against.

Might be worth checking out any Avira forums and see if others are reporting incompatibilities with other software and see if any one has workarounds to try.

Colin,
is there anything close to a bug description with a more indeep technichal description of the bug, so i can file a report to Avira?

For what it is worth I have ATIH2011 B 5105 running in a VM with Norton Internet Security Suite 2011 final beta and it seems to be OK at the moment.

I was absolutely appalled when I received an email from Acronis just 2 days ago shamelessly advertising me the release of ATIH 2011 when none of the issues I (and also seems like everyone else) have been having with the prior version has been fixed. ATIH 2010 has to be the most problem-ridden piece of software I ever used on Win7; the first ever bsod I experienced on Win7 was because of ATIH 2010. I get bsod when I try to turn on NSB, I get bsod when I try to turn it off in rare cases its on, I can't even shutdown my PC because it bsods every time. It's been 5 months since I purchased it and still no fix? I can't imagine the frustration of people who have been using it for longer. Now I hear that 2011 includes the fix but we still have to wait for it to come to 2010? It sickens me.

When I don't like a product, I usually keep it to myself and recommend others to make up their own minds. But with Acronis delaying a fix for so long for their problem-ridden software, and their attitude that resembles "forget about people who bought 2010 and the problems they are having, we already got their money anyway, let's just focus on 2011 and making new customers," I've never come this close to wanting to actively warn people about a particular company and its contemptuous attitude.

Adema,

It would seem you have missed the announcement by Acronis (which is in this forum) that there is to be one more update for 2010 which will contain the fixes found to be needed for 2011 NSB.

However, there have been some reports of 2011 having a problem with one specific AV product. Acronis support are unsure whether the fix for that will make it into the 2010 build.

I don't think I have missed it. I just don't see the logic in fixing the problem for 2011 /first/ while the users of 2010 are left hanging. Why does it take Acronis longer to fix the problem in 2010 than to come up with a whole new version of the software? Why was Acronis too busy coming up with a new version of ATIH instead of substantiating the features of 2010 that were advertised (NSB), but hardly ever worked? If anything, users of 2010 should have got the fix first, before 2011 was even released. I've been waiting for 5 months, others twice as long!

It's not just one AV problem that's causing the problem with NSB. I just installed ATIH2011 on a Win 7 Ultimate system with Microsoft Security Essentials and it's not working. NSB completed the first full backup, but insists on pausing a few seconds after every manual start.

I too have ATIH 2010 with Avira AV. Try as I might, I have never got NSB to work. You think it's about to and then it turns itself off. You turn it back on and....... it turns itself off. This is damn frustrating as I would find the NSB most useful.

Someone earlier mentioned the BSOD - as far as I can remember this product is the ONLY one that has caused this on my Windows 7 PC.

I also have recently had an email tempting me to upgrade/update to 2011. But why should I? If 2010 doesn't do what it says it should, why should I believe 2011 will deliver?

Acronis should have made fixing 2010 a priority rather than developing the 2011 version. If they are not careful, they are going to have two groups of disgruntled customers: those with non-functioning 2010 NSBs and those with 2011.

I gave up waiting for a fix.

I don't want the bug fix, it took way too long to fix the problem. Anything that takes this long to fix is clearly so badly written that I don't trust it. Backups are way to important to use buggy software. I bought this software in Nov 2009, why did it take this long to fix the problem? Is it even fixed?

I definitely don't want 2011, why would I pay twice for something?

I think I am due a refund for the 2010 version. Why has no one filed a class action lawsuit?

I have used Acronis since 2004, the 2010 version lost me as a customer and I am never coming back.

BTW I now use Windows Home Server for my backups (with Mozy as an on-line backup of last resort).

I used Mozy for over a year and was very satisfied until Mozy 2.0 came out. My backups stopped working. I opened two tickets with Mozy support, but after a month, and several reinstalls, they failed to resolve my problem. I switched to Acronis Online Backup, which is working very well, although, it seems as if some of my files are disappearing from the online backup sets. In any case, it IS working, which is more than I could say for Mozy 2.0+.

I thought Acronis said the problem with duplicate posts on the forum had been fixed?!!? Maybe we need to pay extra to upgrade to Acronis Forum 2011 (TM) to fix this bug!!! :-P

Mozy 2.0 has worked fine here.

It would not even log in on my Vista machine. I used Wireshark (a free packet-sniffing program) to see if it was even trying to connect to Mozy, used bogus login names and passwords, etc. No luck. Nothing in the Mozy log files either. I understand your frustration with NSB (I am getting BSoDs, too!), but the online portion seems to be completely functional (except for those missing files, which I am investigating -- probably a configuration issue on my part) and is, from where I live, faster! BTW, Mozy does like to throttle backups, unlike Acronis.

I uninstalled ATI 2010 this morning and then reinstalled it. NSB appears to be working. No .data files are being created in the C:\WINDOWS\SYSTEM32 directory. Something to try.

Final update. NSB is shutting itself off, again. But, no BSoDs so far. I went into the Services panel and changed the Recovery options so that the NSB service will restart itself after a 5-minute wait. Fingers crossed.

I installed True Image Home 2011 yesterday and attempted to setup NSB.

No matter which disk I assign as the destination I get the error message, "Cannot backup to non-NTFS partition" including a locally attached drive, USB drives, network drives. ALL of the drives are NTFS formatted.

I am running Windows 7 Pro X64.

What am I missing?

I upgraded to ATI 2011 and all of my NSB problems have gone away! The GUI is simpler and nicer and has more eye candy, giving it more of that "Starship Enterprise" look and feel. All things considered, I would say that it was worth the $30 bucks. In my case, ATI 2010 NSB worked in the beginning, but stopped working in the end. Such is the nature of software. Upgrades are inevitable part of life.

My final post for now. Until next time or until ATI 2011 NSB stops working...

So, Donald..... You are OK with paying for an "upgrade" when the product you paid for in the first place never worked as advertised? Ummm.... That's crazy!

If you bought a broom and when you got home realized it did not have the broom head on it so all you could do is push dirt with the handle, would you think it was OK to have to go back to the store and buy another broom with a broom head? I'm going to assume your answer is, "No! That's rediculous! I would ask for my money back or a broom head to go with the broom I already bought." It's the same thing.

I personally couldn't care less if ATI2011 looks so much like the "Starship Enterprise" that it conjours up the ghost of Spock. If the product doesn't work, it is worthless.

I hope the fix for 2010 is available soon. Once I see NSB working for a few months on the version I paid for (2010), I'll be able to take the "Don't Buy Acronis" signs out of my yard and stop driving around with a bull horn yelling the same thing.

By the way.... I mentioned the problem with this forum posting things multiple times and an Acronis employee replied that it was fixed. Guess what!?!?? It is as fixed as NSB. One more statement form Acronis you can bank on...... or not.

Years ago there was in my hometown a railroad named the "WACO, BEAUMONT, TRINITY AND SABINE RAILWAY" or "WBT&S". The founders scrimped and saved every penny they could in building the roadbed and laying the track. As a result the railroad was plagued with a rough ride and frequent derailments. This lead to the "WBT&S" being known as the "Wobblety, Bobblety, Turnover & Stop" line.

As I once again tried to get NonStop Backup to not Stop, this ancient trivia came to mind.

The railroad lasted from 1923 to 1930 (when it went into receivership). Sad picture of last locomotive attached.

Donald Flood wrote:

I upgraded to ATI 2011 and all of my NSB problems have gone away! The GUI is simpler and nicer and has more eye candy, giving it more of that "Starship Enterprise" look and feel. All things considered, I would say that it was worth the $30 bucks. In my case, ATI 2010 NSB worked in the beginning, but stopped working in the end. Such is the nature of software. Upgrades are inevitable part of life.

My final post for now. Until next time or until ATI 2011 NSB stops working...

It's a pity you've had to fork out another $30 to get a working NSB. Not sure whether you contacted Acronis support about the problems you were having, but I've had a support case open since last December with them and have been promised a free upgrade to ATI 2011 if NSB works OK with the trial version. Just creating my NSB archive now as it happens!

Steven

It seems I purchased "Upgrade Protection" along with ATIH 2010, so that I now got a free upgrade to 2011. Can't say I am enchanted, it seems to stop just about everything else from working, but I suppose I have to learn a few things.
Of COURSE Acronis must make 2010 work, needless to say.

Folks, I was desperate. What can I say? Agreed, Acronis should fix ATI 2010, but a week ago I had a hard drive that failed, first time in my life. It took several attempts and 14 hours, but I was able to recover my data off the ATI 2010 NSB backup that I had. Once the "recovery" was complete, I found that the Windows registry was corrupt and my system would not boot (which the Vista repair disk fixed), the Task scheduler was corrupted beyond repair (at least as far as I can tell, but I "fixed" that by creating a script that runs at startup), and the Message Queuing Service was also hosed. Fortunately, Microsoft gave instructions in the Event Manager to correct that problem. In the end, I did not lose anything important, like the 12,600+ pictures of my children. The Acronis online backup is still in progress. ETA is 25 days. If you read my other posts, Mozy bummed out on me.

Yes, I feel like Acronis took advantage of me somewhat; HOWEVER, the NSB process on ATI2011 DOES run faster than on ATI2010, uses less CPU and disk space. Plus, more ETA information is available in the GUI. So, yes, the upgrade was worth it, even though it was done under somewhat duress.

A strange thing happened yesterday. After months of not working. NSB started working at 10:05 and has been "non-stop" ever since! I started work at 07:45 and, as far as I know, made no change to my configuration. Has anyone else been visited by the Good Fairy? I did not shutdown last night but will do so this evening. I wonder if I am so luck tomorrow when it restarts.

If this is any consolation, I cannot get NSB to work in 2011, either.

Charles Milton Ling wrote:

If this is any consolation, I cannot get NSB to work in 2011, either.

------------------

As I said earlier, there will be two groups of brassed off punters.

Seeing as my NSB is not working at all, I am running a FREE version of a NSB from a competitors product.

But that's not the point. I paid for 2010 and I should not have to go searching around to plug gaps in flaky software

Wow...... I just bought ATIH2010 a month ago to put on my wife's computer. I've, been working to revamp it and install a new disc and all new SW on the machine, and THIS time I put ATIH with NSB on it so she doesn't lose everything again. I turned it on and immediately started running into the high CPU usage problem.... so I started searching and found myself here....... Wow.

And adding insult to injury, I saw a few days a go the new release came out and I saw the policy about only upgrading you if you bought in last 30 days and paid FULL retail. Well I didn't. I got it at a discount ($29?) a month ago. So I guess now I am holding the bag...... There is NO WAY that Acronis should not be replacing what I just bought if they knew all along it didn't work. I bought version 10 a few years back and always told people they should buy Acronis. After this.... wow.... never again. I guess we'll see if they at least fix this in 2010.

Either way though, I had no idea they were about to release a new version. People who prove they just bought in the last 30 days before a major release of SW should always get a free upgrade unless the vendor had been advertising a new version is coming for some time (giving you a chance to wait and choose the new version or take the old for a discount). I had no idea and from all indications there was no such notice. I feel like I got double scammed... 1st for being sold something under false pretenses (that the features worked) and 2nd that I bought something that I was told would get free updates for some time..... which I won't, not without paying for the product twice. If I am lucky I will get one.... and hopefully it will fix this completely. If not..... #@$%

I will go count my blessings now...... I didn't go though 6 months of this agony like some of you had to.....

PeterV