Online backup only performs initialize
I bought the full online backup subscription and successfully backed up about 4 GB. When I wanted to continue the next day I could loggin successfully into my account. The backup process started with the dialogue: initialise...
But no further progress happened even after waiting for hours.
Running Acronis True Image Home 10 on Windows 7 64.
Any ideas what to solve this issue?
Hi !
I encounter exactly the same problem with windows vista, whereas it work on the work station with windows XP pro.
I was already in contact with the acronis support under the number 00682686 I did not get the point.
I could not find such a file like the one that solved Wohlfahrt's problem
Hello Thomas,
Let me assist you.
bin is absolutely correct, please remove certificate file (client.crt) from the following folders and check if the issue still persists:
- Windows XP \Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\OnlineBackup\<your_email>\
- Windows Vista/7 \ProgramData\Acronis\TrueImageHome\OnlineBackup\<your_email>\
After that, please connect to Online Backup service again and new file will be downloaded to your PC.
Please reply to this thread if you need any further assistance.
bin, thank you for your help.
Hello,
I am experiencing a similar issue on Windows7 (True Image 2010 + Online backup subscription). I subscribed a few days ago. At first everything worked fine. At some point I suspended my backup ( it is large, will take a long time) and now it is stuck on 'initializing'. It stayed the whole night on this step.
I did delete the certificate. On next run TI asked me to re-register my computer - everything went fine but the backup got stuck again on 'Initializing'.
Any solution to this? Right now I am left with no backup ... not a very comfortable situation.
Thanks -
Hello Sylvain!
Welcome to our Forum and thanks for subscribing!
Unfortunately due to the lack of investigation information it is hard to say what exactly went wrong, so we will need some additional information. Please gather the following:
- Please create C:\Acronis\ folder and get the output of the below commands (from Start -> Run -> cmd):
ping -n 50 storage3.acronis-hosting.com > C:\Acronis\ping.log
tracert storage3.acronis-hosting.com > C:\Acronis\tracert.log
(get both ping.log and tracert.log files) - Specify the approximate time and date when the error occurred.
- System Report
- Wireshark
After that please either kindly contact support directly with the information attached or send it to any Forum Moderator. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Hi Silvain
In my case I got remote assistance from Acronis. Remomving the log-file did not help. Finally I got the advice to uninstall and reinstall the newest version of the programme. Since then online-backup is working perfectly.
Regards
Thomas
Thanks for the quick replies - I followed Thomas advice and after uninstalling and installing the latest build (7046) it seems to be working again.
Best regards -
Sylvain
Running Acronis True Image Home 11 on XP with no problems.
Now trying Online backup. Caught in a loop. The program will only suspend or stop for a few seconds, then restarts.
Turned off scheduling - problem persists. Can't turn scheduling back on.
Removed all files from 'What to Back up' - problem persists.
Selected just one small file to backup - problem persists.
Can you help.
Thanks,
David
Sorry. I think this is in the wrong thread.