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Online backup subscription not recognized by Home 2012

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On 13-30-11 I subscribed to the online backup service and registered my serial number in my account. However, my home 2012 (ATIH2012) still shows my subscription has expired. When I try to do a online backup from home 2012 it informs me that my subscription has expired.

How do I make the software recognize I am a current online backup subscriber? Am I missing a step or two in the process. You help would be much appreciated as I am desperate to have critical data backed up.

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