Aller au contenu principal

Paid for Licensing

Thread needs solution

I was offered and started to buy the new Acronis True Image 2013 with the PlusPak for $19. While buying online, I was offered a two license pack of True Image plus the Plus Pak for $29.99. I chose that offer. However, after downloading and registering the products, I went to check my profile and registration only to find out I only got credit for ONE license each. How do I resolve this???

0 Users found this helpful

What does the email you were sent after purchase say (assuming you purchased via Cleverbridge/Acronis website)?

I know the 3 pack serial number is just one that allows 3 activations.

Is it possible you were mistaken and the two licences referred to TI and th ePP with a combined special price?

Could you provide the link you used?

You need to contact Acronis Sales as Acronis doesn't patrol these forums in depth.

Hello kitsrball and Colin,

Thank you for your posts and your help Colin.

kitsrball, I found a support case in our system and we have refunded one of your extra licenses.

Please let us know if you have additional questions.

Thank you.