Problem with Acronis online
Hi,
I am trying to backup to acronis online services from a Windows SBS 2008 x64 but as soon as the backup completes, I get these logs.
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Log Entry Details
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Type: Error
Date and time: 2011-12-29 07:53:15
Backup plan: [None]
Task: [None]
Code: 66 038(0x101F6)
Module: 1
Owner: terminal
Message:
Operation with partition '0-0' was terminated.
Details:
Write error.
Error code: 0x70004
$module = "C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll"
Tag: 0x9D2DE1F088CBC4D8
Request result error.
Error code: 0x980005
Tag: 0xFBCF2EEB5A0350AB
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39287
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll
Message: Operation with partition '0-0' was terminated.
Details:
Write error.
Error code: 0x70004
$module = "C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll"
Tag: 0x9D2DE1F088CBC4D8
Request result error.
Error code: 0x980005
Tag: 0xFBCF2EEB5A0350AB
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc4d8
Fields:
Message: Write error.
--------------------
Error code: 5
Module: 152
LineInfo: fbcf2eeb5a0350ab
Fields:
Message: Request result error.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x000101F6+0x00070004+0x00980005
--------------------
and this one after:
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Log Entry Details
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Type: Error
Date and time: 2011-12-28 22:16:15
Backup plan: [None]
Task: [None]
Code: 20 250 627(0x1350003)
Module: 309
Owner: terminal
Message:
Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 3
Module: 309
LineInfo: 4a8728dc8a1c94f8
Fields:
Message: Command 'Backing up' has failed.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:
Message: Backup has failed.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x01350003+0x01490003
--------------------
Can someone help with this as it's getting very frustrating.
Thanks
I'm no expert but I think that "Write error" means there is a problem with the disk/storage media that you are using. In the case of a disk, a "write error" sounds like there is corruption on the disk - the solution to this is to perform a disk repair by running chkdsk. This sometimes means in Windows that you also get logged on with a temporary profile, Windows fails to boot, or you get a CRC (cyclic redundancy check) error. Write errors are usually caused by these (for example, bad sectors). Other reasons could be permissions, access to the media was lost during the backup task, or could be a complete fluke and it was caused by neutrinos passing through/you're not wearing the right coloured shoes/the computers are fighting back against humans.
I would suggest running a chkdsk over your C:\ drive and also your backup storage disk/media first to rule out the possibility of corruption. For the C:/ drive you probably want to say 'yes' to letting it scan during boot-time/after a restart, while Windows isn't running.
More info:
http://support.microsoft.com/kb/315265
http://ss64.com/nt/chkdsk.html
I would run chkdsk with all suitable parameters, you must be using NTFS so it would be:
chkdsk c: /f /r /x /b
(technically you only need /x and /b but I like to put /f and /r because I don't trust it to take care of that for me...)
Good luck and let us know your results of your check disk runs.