Problem making Boot CD and support.

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When trying to make a boot CD I get error E00040010 Device is busy. (0x40010) Tag = 0x8B7F8138EBD33EBC.
I have tried it on two different drives with the same result.
I also tried to go to the online chat and even though I click on Chat it just stays on the chat screen. Ideas?
ven 28/08/2009 - 16:17
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Hello Jerry,

Thank you for using [[http://www.acronis.com/homecomputing/products/trueimage/ | Acronis True Image]]

Try to put in the DVD/CD disk only when the program asks for it and the tray opens.

You can also create an ISO file and burn it to a CD disk using a third party burning software:

Launch the program -> Tools -> Create Bootable Rescue Media -> Next -> Next -> Next -> Select ISO image -> Next -> Specify the location to store the file to and the file name -> Next -> Proceed.

You can find more information on how to burn an ISO image to a CD here and here.

Thank you.

 

dim 30/08/2009 - 10:23
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Device is busy ...
Acronis 2010 is such a beautiful software. The test version worked perfectly and helped me to overcome an unforeseen big problem.
Now I have bought and licensed 2 times on a PC and a Notebook. But, now it is not possible to create a boot CD for the licensed programs. Always "device busy ...". No tray opens. ...
Why can Acronis not fix the bug?
What can I do?
Thank you.

sam 23/01/2010 - 16:43
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello all,

Please accept our apologies for the delay with the response.

Ekkehard, here are several workarounds in case you cannot create Acronis True Image Bootable CD/DVD:

1. Please make sure that you are using a blank unformatted CD/DVD-R or CD/DVD-RW disc, as other types of media cannot be used to create a bootable rescue CD/DVD.

2. Boot into Safe mode (press F8 when Windows starts up and choose Safe mode to boot into) and then create Acronis True Image Bootable CD/DVD.

3. Update any third-party CD/DVD-writing software installed on the computer to the latest version available for free on its respective web-site.

4. Uninstall any CD/DVD burning software temporarily and then create Acronis True Image Bootable CD/DVD.

5. If you use Windows XP please uncheck the "Enable CD/DVD recording on this drive" box in the "Recording" tab (to get to this tab please right click on the CD/DVD-drive in "My computer" and choose "Properties").

If all above solutions will not work for you, please download the ISO image of bootable media from your account:

  1. Log in to your account (if you do not have one, you will need to create it);
  2. Once logged in, click My Products & Downloads:

  3. Scroll down to the registered product and click Bootable Media:

  4. Click Download:

  5. Acronis Bootable Media will be downloaded as an ISO file. See Burning an ISO Image.

Please let me know if the issue is not resolved.

Thank you.

mer 03/02/2010 - 12:00
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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Ekkehard Dr. Brühning wrote:
Device is busy ...
Acronis 2010 is such a beautiful software. The test version worked perfectly and helped me to overcome an unforeseen big problem.
Now I have bought and licensed 2 times on a PC and a Notebook. But, now it is not possible to create a boot CD for the licensed programs. Always "device busy ...". No tray opens. ...
Why can Acronis not fix the bug?
What can I do?
Thank you.

What usually works in this situation is to leave the tray open when you put the blank disk in. The process will close the tray on its own.
Another cause is when you have InCD running - as shown by an icon in the Tray. Disable this temporarily if you use it - most people do not use it and it gets installed by default.

mer 03/02/2010 - 13:49
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I have been having a similar problem with TI Home 2010 Plus Pack build 7046. I was able to create a boot CD prior to installing Plus Pack without any special procedures. After installing Plus Pack, I would consistently get an "Invalid Media" error after the program had apparently written the files to the CD-R. After reading this and similar threads, I used the Bootable Rescue Media Builder program and did not put a CD-R into the drive until I got an error from the program and it opened the tray. Then I put the disk in, cleared the error dialog, and let the program close the drive. This time, the process completed successfully.

I have no 3rd party CD burning software on the PC in question, which is running Windows 7 Pro 64-bit. The only other significant change I made in the system between installing TI Home 2010 initially and adding the Plus Pack, is that I upgraded the OS from Home Premium to Pro.

mar 20/07/2010 - 21:34
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I had similar problem making a Rescue disk with Acronis True Image 2015 running on Windows 7. Then I tried making the ISO image file first. and dropping it onto a formatted CDR 52X disk. That seemed to work -- whether it did or not, I may not know till I need it. There ought to be a way to know *before* I need it! --JohnH

ven 15/05/2015 - 22:21