Problems with create/modify tasks to NAS: Got response from ACRONIS, I am done now with ATI 2012!

Hello S22,

Thank you for sharing your experience with Acronis software. I will definitely help you with your question.

We have changed the algorithm of using Windows services for accessing remote resources in the new product version, and, most probably, that caused the issue you are experiencing. The problem has already been localized and forwarded to our Development team. We are already working on them. They will be fixed as soon as possible and the fixes will be included into the nearest update of Acronis True Image Home 2012.

I apologize for any inconvenience and if you need additional assistance please let me know.

Thank you.

Any idea of 'nearest update'? is anything in beta yet?

Same problem here!
We need a solution! And FAST!

Thanks!

Hello hhansard and Michael,

Thank you for your comments.

I completely understand you. The update is currently in production, but still we cannot provide you with the time frames of the release. You can subscribe to our newsletters, and receive a message once the update is out.

Thank you once again for your understanding and patience.

==> in production
typically understood as released.

so the fix is in development, unit test, QC test, beta test? where in the chain?

Dear All,

same problem wit my Thecus NAS: ATI 2010 was working fine with my NAS !!! Plerase fix it.

Regards Wolfgang

Same Problem with QNAP NAS as well pain in the proverbial backside... specking metaphorically that is...!

So this was all the way back in May and now it is the middle of November has there been a solution?

Same problems with Buffalo LinkStation and Seagate GoFlexHome.
New Update (build 6131) released, but what happend?
Any NAS problems solved? No!

Now I've got a additional USB problem. Thank you Acronis!

Seems to be a disaster for Acronis TI 2012.
We need solutions! Help!

Sorry - double post

Hello all,

Thank you very much for your feedback.

I am very sorry to hear about these issues after the latest update, however our developers are constantly working hard on improving our products. I have forwarded your comments to our Testing Lab and you can always contact our Support team directly as well should you need immediate help.

Please let me know if you have additional questions.

Thank you.

 Hello Al99,

Thank you for taking time to contact us.

Please describe the encountered issues with the details.

We are awaiting for your response. 

Thank you.

@ Oleg & Anton

Sorry I think that is to difficult for me to describe it in English. So I'll try it in German.

Seit ich das Update (Build 6131) installiert habe, streikt mein Kartenleser, über den ich meine SD-Karten einlese.
Er erkennt zwar das Einstecken der Karte und weist auch einen Laufwerksbuchstaben (M:) zu, wenn ich im Explorer aber auf die Karte zugreifen möchte, erscheint folgende Meldung: "Legen Sie einen Datenträger in den Wechseldatenträger M: ein"

Das war es. Ich muss nun im Geräte-Manager im Bereich USB-Controller das zugehörige Gerät deaktivieren und anschließend wieder aktivieren.
Danach funktioniert der Kartenleser wieder bis zum nächsten Neustart. Dann ist wieder diese Aktion fällig.
Konnte mir dieses Verhalten erst erklären, als ich von den USB-Problemen der anderen User nach dem Update gelesen habe.

Außerdem war es mir nach dem Update nicht möglich, ein bereits angelegtes Non-Stop-Backup wieder komplett in die Task-Liste aufzunehmen.
Ich hatte zwar die Möglichkeit ein Recovery durchzuführen, konnte aber das Backup nicht wieder aufnehmen. Das ist sehr ärgerlich. Ich sichere meine gesamten Fotos und Dokumente auf einem NAS. Daher musste ich eine komplette neue Sicherung anlegen. Das dauert ganz schön!

Ein Satz am Rande. Sind wir für Acronis etwa Beta-Tester? Langsam kommt es mir so vor.
Ich nutze Acronis seit der Version 7 und hatte auch schon viele Versionen im Einsatz, aber solche Schwierigkeiten darf es mir einer kostenpflichtigen Version nicht geben. Machen Sie endlich Ihre Hausaufgaben!
Danke.

Google-Translator:

Since I installed the update (build 6131), my card reader strikes, which I Retrieve my SD card.
It recognizes the insertion of the card and also assigns a drive letter (M:), but if I'd like to access the card in Explorer, the following message appears: "Please insert a disk into Removable Disk M: "

That's it. Now I must disable associated device under the USB controller device in the Device-Manager and then activate again.
After that, the card reader works again until the next reboot. Then again, this action is due.
I could only explain this behavior, as I've read about the USB problems of other users after the update.

In addition, it wasn't possible after the update, to include a pre-defined Non-Stop Backup fully the Task List.
It was possible to open it fpr recovery, but I couldn't resume the backup. This is very annoying. I backup my photos and documents (over 500GB) on a NAS. Therefore I had to create a complete new Backup-Job that lasts hours. That's is unfortunate.

One set on the edge. Are we beta tester for Acronis? I use Acronis since version 7 and had many versions in use, but never have had such difficulties.
I think it shouldn't give such immens difficulties in a paid version.
Thank you. Hope that the next release will fix those issues.

 Hello Al99,

Thank you for your response.

Since I installed the update (build 6131), my card reader strikes, which I Retrieve my SD card.
It recognizes the insertion of the card and also assigns a drive letter (M:), but if I'd like to access the card in Explorer, the following message appears: "Please insert a disk into Removable Disk M: "

We are aware of the issue you have reported. Our developers are working on it, I hope the fix will be available soon. We should test the drivers responsible for this behavior, then we will create an article in our Knowledge base to make these drivers available. 

You may insert your card to the card reader prior to the OS boot, in that case you will be able to get the access to the card content.

In addition, it wasn't possible after the update, to include a pre-defined Non-Stop Backup fully the Task List.
It was possible to open it fpr recovery, but I couldn't resume the backup. This is very annoying. I backup my photos and documents (over 500GB) on a NAS. Therefore I had to create a complete new Backup-Job that lasts hours. That's is unfortunate.

The issue should be localized. Have you installed build 6131 over the  previous build (or version), or have you installed it from the scratch? 

We are awaiting for your response. 

Thank you.

dp sorry

@Oleg

You may insert your card to the card reader prior to the OS boot, in that case you will be able to get the access to the card content.

If I insert the SD-Card before booting, the computer won't start.

The issue should be localized. Have you installed build 6131 over the  previous build (or version), or have you installed it from the scratch? 

First I tried to update the old version, but it failed. Then I downloaded the Uninstall-Tool (ATIH_CleanUp_2012) from your website, after a restart I used the freeware ccleaner to eliminat old registry settungs and than I did a clean installation of Build 6131. That worked, but only with known issues!

Hello AL99,

Thank you ffor your response.

If I insert the SD-Card before booting, the computer won't start.

Please check your BIOS settings, the boot setting, probably, something like "Boot from USB device" is enabled. 

First I tried to update the old version, but it failed. Then I downloaded the Uninstall-Tool (ATIH_CleanUp_2012) from you website, after a restaer I used the ccleaner to eliminat old registry settungs and than I did a clean installation of Build 6131.

I understand now why this have happened. You have removed the NSB database, that's why the task can't be retrieved. In that case the recovery is available only.

Thank you.

Hello Oleg,

ich habe vor der Neuinstallation aber unter "Extras und Werkzeuge" meine BackUp-Einstellungen exportiert.
Der Import dieser Einstellungen sollte meines Erachtens alle Backups wieder herstellen - oder sehe ich das falsch.

Wenn das nicht funktioniert, sollten Sie die Anwender darauf hinweisen, dass bestimmte BackUp-Einstellungen vom Export ausgenommen sind.
Oder Sie streichen diese Funktion ganz.

Google Translator
Before I tried to update my old version of AT 2012 I exported my back-up settings under "Tools & Utilities".
The import of these saved settings should bring back all backups again - or am I wrong.

If a export doesn't work, you had to inform the user that some back-up settings are excluded from the export eg NonStopBackup.
Or, remove this feature altogether. I thought that all may settings are save!