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pudating to 2015

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I bought 2015 upgrade, downloaded, and installed it today.

When it asks for the serial number I put in the 2015 number and it tells me to put in the serial number I'm upgrading from. When I put in the serial number for 2014 it tells me that this number corresponds to other acronis product not 2015

What's going on?

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Glenn,

Just double check you are using the correct 2014 serial, by going to your Acronis account and downloading the serials.txt file. Try copying and pasting that.

If everything still fails, contact Acronis Support.

It sounds like your entering the serial for 2014 in the same box for the 2015 serial. A new box should have appeared below the first box to enter the previous key.

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